Afterhours Remote Dispatch & Facilities Coordinator

Leo Facilities Maintenance; Wall Township (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Leo Facilities Maintenance in Wall Township, NJ seeks a Facilities Coordinator I, R&M to manage client inquiries and work orders, and to coordinate vendors for timely repairs and maintenance.

The role emphasizes organization, attention to detail, and the ability to multitask in a fast-paced environment. You will dispatch tasks, track progress, obtain quotes, and support documentation in client portals.

Qualifications

• 1 to 3 years of experience in coordinator or customer service roles in a high-volume environment.
• Facilities services or trades experience is a big plus.
• CRM and WOM platform experience.
• Degree or equivalent work experience.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to escalate issues, as needed.
• This position participates in the Afterhours and on-call backup calendar with both in-office and remote shifts available. Afterhours and backup shifts consist of dispatching emergency calls and next-day priority work orders after normal business hours, designated as “Afterhours”.
• Other duties as required or assigned.

Skills

Organizational skills

Attention to detail

Adaptable

Time management

Multitasking

Problem resolution

Written and verbal communication

Self-motivated

Education

Degree or equivalent

Tools

CRM software

WOM platform

Job description

Leo Facilities Maintenance in Wall Township, NJ seeks a Facilities Coordinator I, R&M to manage client inquiries and work orders, and to coordinate vendors for timely repairs and maintenance.

The role emphasizes organization, attention to detail, and the ability to multitask in a fast-paced environment. You will dispatch tasks, track progress, obtain quotes, and support documentation in client portals.