Facilities Dispatch & Alarm Response Technician

CommonSpirit Health; Colorado Springs (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Health is seeking a Facilities Support Tech to monitor alarms, surveillance systems, and building automation across Penrose - St. Francis Health Services in Colorado Springs.

You will respond to emergencies and on-call communications, dispatch help, maintain logs, and ensure accurate paging for multiple facilities. You should be able to multitask, stay calm under pressure, and communicate clearly with staff and customers while rotating shifts.

Qualifications

• High School Diploma/G.E.D. required.
• Multiline phone experience required.

Responsibilities

• Operate centralized telephone and paging systems for multiple facilities.
• Answer incoming calls and determine proper routing of calls for multiple facilities.
• Monitor Security, Fire Alarm, and Building Automation systems and determine proper routing of urgent and nonurgent notifications.
• Develop and maintain communications log and reports, which include information from callers, dispatch records, status of page communications.
• Respond to inquiries from customers and staff regarding services, capabilities, responsibilities and general information.
• Operate computer terminals and perform data entry, etc. in computerized and manual forms. Monitor surveillance cameras, panic/holdup/duress alarm, infant protection.

Skills

Multiline phone experience

Education

High School Diploma/G.E.D.

Job description

CommonSpirit Health is seeking a Facilities Support Tech to monitor alarms, surveillance systems, and building automation across Penrose - St. Francis Health Services in Colorado Springs.

You will respond to emergencies and on-call communications, dispatch help, maintain logs, and ensure accurate paging for multiple facilities. You should be able to multitask, stay calm under pressure, and communicate clearly with staff and customers while rotating shifts.