Workplace Experience Associate

CBRE; Fort Mill (SC); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

CBRE, Inc. is seeking a Workplace Experience Associate in Fort Mill, SC to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, answer phones, coordinate activities, and support vendors while ensuring safety and brand standards. You will also assist with new hire orientation, presentations, and group communications, manage meetings and supplies, and help improve processes to enhance team

Formación

• High School Diploma or GED with 3-4 years of related experience.
• Strong understanding of processes, procedures, systems in own role.
• Proficient in Word, Excel, Outlook and other MS Office apps.
• Excellent organizational skills and curious mindset.

Responsabilidades

• Serve as first point of contact for visitors; issue passes; guide guests.
• Answer phones professionally; create presentations; present to groups.
• Coordinate recreational, dining, and business activities.
• Approve janitorial or maintenance work orders; resolve vendor issues.
• Resolve inquiries/complaints; provide solutions with courtesy.
• Support team with office supplies, meeting coordination, and equipment care.
• Review client materials to ensure brand consistency.
• Follow security procedures and notify management for safety.
• Deliver new hire orientation, training, and coaching.
• Gather and analyze data to solve complex problems.

Conocimientos

Customer service

Organizational skills

Problem solving

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.