Facilities Coordinator

Modern Construction Services; Charlotte (NC); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with 3% matching

Annual company performance bonus

Job summary

Modern Construction Services in Charlotte, NC seeks a Facilities Coordinator to manage high-volume facilities maintenance work orders from intake to final invoice. This desk-based role handles urgency assessment, vendor matching, pricing, and on-time, on-budget delivery.

You will own the full lifecycle of each ticket, coordinate schedules with vendors on site, and ensure invoices and documentation are accurate. On-call rotation is included with daytime shifts.

Qualifications

• This role requires strong organization, prioritization, and communication skills.
• Experience in high-volume, customer-facing environments is a plus.
• Ability to learn new systems quickly and adapt to fast-paced workflows.

Responsibilities

• Own assigned work orders from intake to close, keeping on time and within budget.
• Assess customer needs and urgency, then prioritize the board accordingly.
• Confirm scope with photos and detail before work starts.
• Match the right local vendor or subcontractor based on trade and scope.
• Schedule vendors, be on-site contact, and ensure work meets standards.
• Communicate proactively with customers on scheduling and delays.
• Price work to margin standards and obtain approvals before starting.
• Process customer and vendor invoices accurately and on time.

Skills

Customer-facing

Attention to detail

Problem solving

Written and verbal communication

Learning agility

Education

Bachelor's degree or related certification

Tools

Microsoft Office

Job description

Facilities Coordinator

Charlotte, NC | Full-time | Onsite | $26 to $28 per hour base pay, plus bonus plan (OTE of $65,000 to $70,000 per year) | 8am to 8pm shifts 3 days/week, plus on-call availability every 3rd week

Modern Construction Services is a certified WBENC women-owned commercial construction and facilities maintenance company, headquartered in Charlotte and serving clients nationwide. We're hiring a Facilities Coordinator to run our facilities maintenance work orders from the first call to the final invoice.

This is a high-volume, fast-moving seat. You'll manage a full board of work orders at once: confirming the scope, matching the right vendor, pricing the job, and staying on it until it's done right and paid. If you've dispatched for a roofing, plumbing, or restoration company, or worked another high-volume, customer-facing role where you had to read urgency and move fast, this role will feel familiar.

This is also a great fit for continuous learners. You'll be energized by picking up new systems and skills rather than doing the same thing every day, and there's a clear path forward: master this seat and you can grow into managing more complex work orders within a designated book of business with higher earning potential.

What you'll do

• Own assigned work orders from intake to close, keeping each one on time, on budget, and to a quality standard
• Assess what each customer needs and how urgently, then prioritize your board accordingly
• Confirm every work order has a clear scope, with photos and detail, before work starts
• Match the right local vendor or subcontractor to each job based on trade, availability, and scope
• Schedule vendors, serve as their point of contact on site, and confirm the work is done to standard
• Communicate proactively with customers on scheduling, progress, and any delays
• Price work to our margin standards and get required approvals before work begins
• Process customer and vendor invoices accurately and on time
• Keep client portals and our internal systems aligned

This may not be the right seat if

• You want to be out in the field. This is a desk-based role, working the phones and your systems all day.
• You prefer to focus on one task at a time. This seat runs a full board of work orders across multiple clients at once.
• You'd rather be handed each step than make the call yourself. You'll be trusted to size up a request and decide the next move.
• The schedule doesn't work for you. In addition to your regular shifts, this role includes on-call availability every third week. On-call averages approximately 10 hours per week.

What you bring

• 2+ years in a high-volume, fast-paced, customer-facing role where you assessed needs and urgency
• Excellent attention to detail and comfort managing documentation and compliance
• Strong problem-solving skills and sound judgment on priorities
• Clear written and verbal communication
• Comfort in Microsoft Office and the ability to learn new systems quickly
• A proactive approach to your own learning and professional development

Nice to have

• Familiarity with plumbing, HVAC, electrical, or general repairs, enough to scope a job and know when to call a specialist
• Experience pricing or quoting work
• Experience with a maintenance management system (Fexa, eMaint, ServiceChannel, FMX, Hippo, or similar)
• Bilingual in English and Spanish
• A bachelor\'s degree, trade school certificate, or industry certification in a related field
• $26 to $28 per hour base pay, based on experience
• Bonus plan with real upside, plus an annual company performance bonus, on-target earnings of $65,000 to $70,000 per year
• Full benefits available: medical, dental, vision, and more
• 401(k) with 3% matching
• A clear path to grow: master this seat and move into managing named client accounts and larger, higher-margin work

Why you\'ll want to be here

At Modern Construction Services, you are joining a certified WBENC women-owned, Charlotte-based company that is growing fast and doing it on purpose. This is a seat that moves at the speed the business runs at: you are the one turning requests into finished, invoiced work, so the momentum of the whole facilities maintenance division runs through you. We run on EOS, which means clear priorities, real metrics, and meetings where we actually solve problems instead of just naming them. Our values are not poster words here: Communication, Growth, Quality, Inclusivity, Transparency, and Philanthropy are how we hire, coach, and hold each other accountable. Master this seat and there is a clear next step waiting, managing your own book of named client accounts and bigger, higher dollar work. The pace is real and the standards are high, and the people who thrive here would not have it any other way.

Modern Construction Services is an equal opportunity employer. We evaluate every candidate on merit and do not discriminate on the basis of any protected status under applicable law.