Facilities Contract Services Manager

NBCUniversal; California (MO); On-site; USD 75,000 - 115,000; Full time

Job summary

NBCUniversal is seeking a Contract Services Manager in Universal City, CA to drive operational excellence by standardizing vendor relations, service performance, and contract scope. You will manage RFPs, QBRs, and large contracts (janitorial, infrastructure, utility) while partnering with facilities staff and internal departments.

You will lead cross-functional teams, ensure compliance, analyze data, and present actionable reports to drive cost control and service quality across NBCU West Coast

Qualifications

• Associate’s degree in related field or equivalent.
• 2+ years of experience in facilities management, operations, or business management.
• 2+ years of experience in vendor management.
• 2+ years of general accounting experience.
• 2+ years of experience in data analytics and verification.
• 2+ years of experience and knowledge of enterprise business systems and IWMS.

Responsibilities

• Lead and inspire a Set & Meet Expectations culture across colleagues and customers.
• Drive high vendor engagement through clear goals and recognition to foster a high-performance environment.
• Manage third party vendors for janitorial, waste, pest control, elevators, window washing and other needs.
• Assist in developing the scope of work for contract services with Senior Director and Sourcing.
• Lead QBRs with vendors to track CTIs, KPIs and develop new measures for effectiveness.
• Maintain knowledge of contract service agreements to ensure compliance.
• Confirm all third-party services are completed on time, within budget and process payments.
• Schedule and coordinate all third-party services to be completed on time.
• Coordinate day-to-day implementation of policies and procedures.
• Ensure all vendors are compliant with Sourcing, Procurement & EHS requirements.
• Work with executives to identify opportunities for continuous improvement.
• Audit facility work orders to ensure vendor costs are documented in CMMS.
• Create engaging reports for internal teams and external clients and present recommendations.

Skills

Cross Functional Partner

Always on time

Problem solver

Executer

Communicates with ease

Strive for best data metrics

Education

Associate’s degree or equivalent

Tools

IWMS

Excel programming

Job description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The NBCUniversal Facilities Ops & Engineering Team is looking for a Contract Services Manager in Universal City, CA! In this role, you will drive operational excellence by establishing consistency, efficiency and best practices in vendor relations and service performance within NBCU West Coast Studio Operations business. Oversight and collaboration will be key to supporting sourcing initiatives, management of RFPs, Quarterly Business Reviews, large supplier contracts including Janitorial, Critical Infrastructure and Utility contracts. Your depth of facility knowledge, contract acumen and ownership mentality will lead our teams with strength and clear direction to foster highly effective relationships and best in class service. You will serve as the central point of communication between facilities staff, vendors and internal departments.

What You’ll Do:

• Inspire and lead (SME) Set & Meet Expectations culture such that it drives high trust and respect relationships across all colleagues and customers.
• Drive high vendor engagement via communication, recognition, celebration, setting clear goals and expectations to foster a high-performance environment.
• Manage third party vendors for janitorial, waste, pest control, elevators, window washing and any others that may be required.
• Assist in developing the scope of work for contract services in conjunction with Senior Director and Sourcing.
• Lead QBRs with vendors to track, manage and report CTIs, KPIs and develop new measures that ensure the effectiveness of business decisions.
• Maintain a strong working knowledge of all contract service agreements to ensure proper compliance.
• Confirm all third-party services are completed on time, within budget and process payment(s).
• Schedule and coordinate all third-party services to be completed on time.
• Coordinate day-to-day implementation of policies and procedures.
• Ensure all vendors are compliant with Sourcing, Procurement & EHS requirements.
• Work with executives and other business leaders to identify opportunities for continuous improvement.
• Perform regular audits of facility work orders primarily to ensure vendor costs are documented in the CMMS
• Create engaging reports for internal teams and/or external clients to help set expectations and drive performance.
• Collaborate with team members to collect and analyze data, and create presentations and reports based on recommendations and findings.
• Use graphs, infographics, and other methods to visualize data.
• Structure large data sets to find actionable information.
• Oversee vendor requests and contacts across sites.
• Additional responsibilities may be assigned as needed.

Qualifications

Let’s Talk About You…

• Cross Functional Partner – Liaison aligning various teams to include Finance, Legal, EHS and other departments to achieve integrated solutions.
• Always on time – The studio operations team will excel with your keen attention to contract start/end dates and follow up. Each department utilizing contracts will meet critical timelines under your direction.
• Problem solver – Self-starter with an ability to utilize resources and propose solutions to problems.
• Executer- You who aim to get things done! You know how to manage multiple tasks and priorities and move them all effectively while keeping stakeholders updated and informed in a fast-paced work environment.
• Communicates with ease - You have a way with words. You translate requests to action and can communicate updates to all levels of team members in the organization.
• Strive for best data metrics – You will leverage KPIs to drive accountability and measure effectiveness to identify opportunities for improvement.

What You Must Have:

• Associate’s degree in related field or equivalent
• 2+ years of experience in facilities management, operations, or business management
• 2+ years of experience in vendor management
• 2+ years of general accounting experience
• 2+ years of experience analyzing and creating financial models
• 2+ years of experience in data analytics and verification
• 2+ years of experience and knowledge of enterprise business systems and integrated workplace management systems

What Would Make You a Stand-out:

• Bachelor’s Degree in related field or other advanced degree
• Experience with Excel programming
• Campus operations experience
• Studio operations experience

Additional Requirements

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $115,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].