Facilities Cleaning Team Lead - Guest Experience

Newport Aquarium; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Sick PTO

Profit Sharing and 401K with company-m

Free entrance for you and dependents

Guest ticket per pay period

Employee discounts

Discounted tickets and annual passes

Training and development

Job summary

Newport Aquarium is seeking a housekeeping supervisor to lead a team of up to 15, ensuring safe, efficient cleaning and exceptional guest experiences. You'll implement policies with the Operations Supervisor and coach staff to uphold high standards.

The role requires strong leadership, English proficiency, and the ability to respond swiftly to emergencies while maintaining a professional, friendly environment for guests and coworkers.

Qualifications

• Minimum age 18.
• Supervisory experience preferred.
• Prior cleaning/maintenance background preferred.
• Must be able to read, write, and speak English.

Responsibilities

• Work with Operations Supervisor to implement and formulate policies for safe, efficient cleaning of the facility.
• Enforce Newport Aquarium policies and procedures and suggest improvements for safety and consistency.
• Lead and coach a staff of up to 15 to maintain morale and guest experience.
• Observe and review staff performance for compliance with standards and track results.
• Provide onboarding and ongoing training to team members.
• Maintain guest and employee relations to ensure satisfaction and safety.
• Respond to guest questions about aquarium activities and operations.

Skills

Leadership

Communication

Time management

Team collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Newport Aquarium is seeking a housekeeping supervisor to lead a team of up to 15, ensuring safe, efficient cleaning and exceptional guest experiences. You'll implement policies with the Operations Supervisor and coach staff to uphold high standards.

The role requires strong leadership, English proficiency, and the ability to respond swiftly to emergencies while maintaining a professional, friendly environment for guests and coworkers.