Facilities Associate

TriWest Healthcare Alliance; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Paid time off

401(k) Retirement Savings Plan

Tuition reimbursement

Job summary

TriWest Healthcare Alliance is seeking a 'half handyman' in Phoenix, AZ. This role encompasses maintenance and support for facilities, requiring strong communication skills and experience in managing vendors. Candidates should have a High School Diploma, two years of maintenance experience, and the ability to lift up to 25 lbs. Benefits include medical coverage, a 401(k) plan, and paid time off. Join a diverse team committed to creating an inclusive work environment.

Qualifications

• 2 years of hands-on experience in facilities maintenance or handyman-type work.
• Valid Arizona Driver’s License with good driving record.
• Ability to regularly lift and carry items up to 25 lbs.

Responsibilities

• Perform routine preventative maintenance and repairs on buildings and equipment.
• Assist Manager with managing vendors and contractors.
• Utilize CMMS to create, track, update, and close work orders.

Skills

Ability to read and interpret schematics

Basic troubleshooting

Vendor and contractor coordination

Physical labor

Communication / People Skills

Computer Literacy

Education

High School Diploma or GED

Tools

CMMS

Microsoft Word

Microsoft Outlook

Job description

Job Summary

This is a working “half handyman” position that reports directly to the Manager, Facilities. The role provides day‑to‑day support including basic troubleshooting, on‑site vendor and contractor coordination, CMMS tracking, and other maintenance related tasks as needed. Work is performed indoors and outdoors in a fast‑paced, multi‑task environment that can be repetitive with frequent interruptions.

Education & Experience

Required

• High School Diploma or GED
• 2 years of hands‑on experience in facilities maintenance, building maintenance, or general handyman‑type work
• Ability to read and interpret basic schematics, blueprints, technical drawings, and facility layouts
• Ability to assist with on‑site vendor and contractor management (escort vendors to issue locations, clearly explain problems, and coordinate basic work)
• Ability to regularly lift, carry, and move items up to 25 lbs
• Working knowledge of basic facilities systems (HVAC, plumbing, electrical, mechanical) sufficient to diagnose routine issues
• Valid Arizona Driver’s License with good driving record

Preferred

• Previous customer service experience
• Some background or training in safety programs, safety awareness, or OSHA‑related topics
• Familiarity with Computerized Maintenance Management Systems (CMMS)
• Experience working in multi‑site facilities operations

Key Responsibilities

• Performs routine preventative maintenance and general hands‑on repairs on buildings, equipment, and infrastructure (including basic HVAC troubleshooting, plumbing, electrical, mechanical, and structural items).
• Assists the Manager, Facilities with managing vendors and contractors: research and vendor selection, meeting them upon arrival, showing problem areas, clearly explaining issues, and ensuring work is completed correctly.
• Utilizes the CMMS to create, track, update, and close work orders; documents preventive maintenance; and maintains inventory of supplies, parts, and assets.
• Assists the Manager, Facilities with PO requests.
• Supports daily facilities operations and maintenance across all nine sites.
• Coordinates and supports maintenance of corporate and field facilities either directly or through service vendors (janitorial, plumbing, electrical, mechanical, furniture, landscaping, building controls, and structural repairs).
• Reviews invoices for services performed, verifies accuracy for payment, and works with vendors to correct any errors.
• Tracks and maintains inventory of supplies: lighting, filters, and other building/office supplies; places orders as needed.
• Participates in the planning, coordination, and implementation of various facilities projects.
• Demonstrates empathy and support for internal customer apprehension and alleviates concerns related to project or service impacts on their jobs, environment, or operations.
• Maintains regular and reliable attendance.
• Performs other duties as assigned.

Competencies

• Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
• Computer Literacy: Ability to function in a multi‑system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
• Independent Thinking / Self‑Initiative: Critical thinker with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
• Multi‑Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
• Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail‑oriented.

Working Conditions

• Availability to cover any work shift as needed; willing to be available after normal work hours related to facilities issues or conditions as needed.
• Works within a standard office environment, at construction project sites, and outdoors with travel daily between building locations with minimal long distance travel required.
• Physical labor required daily working on ladders, moving supplies, parts or materials, and completing service requests in support of Facilities service responsibilities.
• Some clean‑up of work areas and resolving minor restroom plumbing issues required daily.
• Facilities has security responsibilities related to the physical security of the property. Must have a willingness to support security responsibilities falling under Facilities as needed.

Benefits

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.