Facilities Assistant I

Asian Pacific Health Care Venture, Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

This innovative firm is seeking a Facilities Assistant I to enhance customer service and ensure smooth operations at various facilities. The role involves providing excellent support to clients and staff, managing logistics, and performing maintenance tasks. The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and the ability to handle multiple tasks efficiently. Join a dedicated team that values professionalism and commitment to service excellence, ensuring that all facilities operate at their best while contributing to the community's health needs.

Benefits

Public Service Loan Forgiveness

401(k) Retirement Plan

Medical, Dental, and Vision Insurance

13 Paid Holidays

Life Insurance

Short Term Disability

Accident Insurance

Commuter Discount

Discounted Tickets

Qualifications

• Must have a High School Diploma or 1 year experience as a receptionist.
• Proficiency in Microsoft Office applications is required.

Responsibilities

• Provide excellent customer service to clients and staff.
• Assist with monitoring and managing parking logistics.
• Perform basic building maintenance duties.

Skills

Customer Service

Microsoft Office

Technology Proficiency

Multi-tasking

Professional Demeanor

Education

High School Diploma

2 Year Degree

Tools

Basic Tools

Job description

Job Details

Level: Experienced

Job Location: Administrative Office - Los Angeles, CA

Position Type: Full-Time/Part-Time

Education Level: 2 Year Degree

Salary Range: $21.00 Hourly

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Facilities

Description

POSITION: Facilities Assistant I
STATUS: Non-Exempt; Full time
REPORTS TO: Facility Manager
SUPERVISES: N/A
DEPARTMENT: Facility Department
OFFICIAL DUTY STATION: Los Feliz Health Center (1530 Hillhurst Avenue, Los Angeles, CA 90027)

BENEFITS:
• Public Service Loan Forgiveness
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• 13 Paid Holidays
• Life Insurance, Short Term Disability, Accident Insurance, etc.
• Commuter Discount (Metro, Metrolink)
• Commuter and Ride Share
• Discounted Tickets

DUTIES AND RESPONSIBILITIES:
General Duties

1. Provide excellent customer service to clients, staff, vendors, and guests at all locations.
2. Assist with monitoring and managing parking logistics.
3. Work with Manager and DFO to ensure that all sites receive passing scores or higher for internal/external audits as it relates to Facility Operations.
4. Respond to facility tickets within set parameters and expectations. Ensure all tickets that are assigned are completed.
5. Process purchase orders and ensure vendors are paid in a timely manner.
6. Properly track all facility related credit card purchases.
7. Understand policies and procedures applicable to facility duties.

Maintenance:

1. Identify and work with appropriate vendors for repairs or other facility related issues.
2. Assist with monitoring and scheduling of building maintenance.
3. Perform site checks for all locations and company vehicles for deficiencies and safety issues.
4. Perform basic building maintenance duties (i.e. changing light bulbs, etc.)
5. Ensure all utilities are working properly without interruptions.
6. Monitor copier usage and maintenance.

Supplies

1. Ensure facility/office supplies are well stocked and organized.
2. Track inventory log for all facility related furniture and equipment.

Other duties as assigned by DFO, Managers, or CEO.

PERFORMANCE EXPECTATIONS:

1. Sort and delivery mail/packages with 95% of the mail sorted and delivered correctly.
2. Passing scores of Facility Audits internally or externally that is associated with assigned duties.
3. Process at least 20 POs per month.
4. Incoming check ledger turned in monthly to the Fiscal Department per policies and procedures.
5. Facility Tickets Assigned and responded to within the set parameters.
6. Customer service feedback.

SUMMARY:
Under the direction of the Facility Manager and Director of Facility Operations (DFO), this position performs various duties to enhance customer service and ensure day-to-day operations of the facilities/vehicles that APHCV owns or leases. The Facilities Assistant I (FAI) shall check the work of the housekeeper and janitorial vendors from each site to ensure all work is meeting set standards. The FAI shall travel to other locations to perform site inspections and assist with deliveries. The FAI may act as a back-up to the Facility Manager in their absence and may be asked to be on call should there be any issues at a site location or during a construction project. To meet the needs of APHCV site locations, this position may be required to work off-hours to ensure that facility work does not interfere with business operations.

APHCV expects all employees to respond and participate to emergency situation per emergency policies and procedures.

APHCV is a tobacco-free organization.

Qualifications

REQUIRED:

1. Must use technology such as the business cell phone, email, internet, computers to send communications as required and order supplies.
2. High School Diploma or 1 year minimum experience as a receptionist.
3. Proficiency in Microsoft Office applications.
4. Exceptional customer service towards patients and staff.
5. Handles multiple tasks efficiently and accurately.
6. Professional demeanor at all times.
7. Must be able to materially perform the task normally associated with the position including but not limited to: ability to lift up to 50-75 lbs.

HR Procedural requirements:

1. Legal authorization to work in the United States.
2. A valid California Driver’s license with clean records and access to insured automobile.
3. Completion of APHCV Health Assessment Form.
4. Completion of DOJ background check.

PREFERRED:

1. Ability to use technology such as texting.
2. Certification or courses in Facility Management.
3. Any specialized experience on mechanical, HVAC, plumbing, boiler systems, electrical, and solar system or similar types of building equipment.
4. Basic knowledge and use of using basic tools (hammer, drill, wrench, etc.).