Assistant General Manager

Club Pilates; Aliso Viejo (CA); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission on sales

Employer-paid Life Insurance

401(k) with employer matching

Paid sick time

Monthly communication allowance

Descripción de la vacante

Club Pilates in Aliso Viejo, CA is seeking an Assistant General Manager to help run day-to-day operations, lead sales efforts, and deliver excellent guest service. You will oversee staff, schedule classes, and ensure a high standard of studio appearance and client experience.

You will train staff, manage scheduling, coordinate promotions, and ensure inventory and policies are followed while supporting growth across memberships and retail.

Formación

• Fluent in English with excellent communication and interpersonal skills.
• Experience in generating personal sales and training Sales Associates.
• Ability to drive revenue: memberships, retail sales, private training, enrollments.
• Highly organized with data management and ability to prioritize and meet deadlines.
• Affinity for fitness and trustworthy with confidentiality.

Responsabilidades

• Execute lead generation via Grass Roots Marketing and networking.
• Implement sales process to schedule prospects into introductory classes.
• Drive & increase membership & retail sales through customer service.
• Train and support Sales Associates.
• Maintain studio inventory and ensure accurate counts.
• Schedule and participate in networking/community events and studio promotions.
• Assist marketing campaigns to generate leads for the studio.
• Adhere to all company policies, including at-will employment.

Conocimientos

Sales

Customer service

Communication

Training

Leadership

Data management

Attention to detail

Herramientas

Studio software

Descripción del empleo

About Us

Be a part of the growing boutique fitness industry and join our Team! Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating franchisees of Club Pilates Studios. At Riser Fitness, we are committed to operational excellence across every studio location; the Assistant General Manager plays a key role in making that happen.

About This Role

Position Title: Assistant General Manager

Reports to: General Manager (occasionally District Manager)

Job Type: Full Time

The Day-to-day

• Execute lead generation via Grass Roots Marketing and Networking.
• Implement sales process to schedule prospects into introductory classes.
• Drive & increase membership & retail sales through customer service.
• Problem-solve staffing/scheduling issues with instructors and other personnel.
• Ensure that studio retail/products are stocked with accurate inventory counts.
• Train and support Sales Associates.
• Independently make decisions related to high level customer service.
• Collect outstanding dues.
• Maintain cleanliness and organization of the Pilates Studio.
• Enforce Club Pilates policies and procedures and lead by example.
• Ensure all forms, administrative supplies, and studio literature are stocked and visible.
• Schedule and participate in networking/community events and studio promotions.
• Assist with marketing campaigns to generate leads for the studio.
• Execute adherence to all company policies, including the policy of at-will employment.
• Other duties as assigned.

Is this you?

• Confident in generating personal sales and training Sales Associates in transactions.
• Ability to assist in driving revenue streams: memberships & retail sales, private training bookings, and teacher training enrollments.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the public.
• Proficiency with computers and studio software.

Rewards & Benefits

• Hourly wage: $20/hr
  • Additional commission on sales
  • Average total earnings (with commission): $20-24/hr

All Riser Employees

• Employer-paid Life, AD&D, and Short-Term & Long-Term Disability Coverage.
• 401(k) retirement plan with employer matching, supporting long-term financial security.
• Paid sick time.
• Monthly communication allowance.
• Free, confidential counseling and wellness resources for you and your household through our Employee Assistance Program.

Full - Time Riser Employees:

• Medical, dental, and vision kick in the first of the month after you're hired, including plan options with $0 deductibles. We offer both Anthem & Kaiser plan options!
• Paid Time off, including vacation and sick time, to support rest, recovery and work-life balance.
• Paid Holidays and Holiday Premium Pay.
• Our Nava Benefits App puts your plan info and live advocates in your pocket, 24/7.