Facilities Area Manager - Palo Alto, CA

Nordstrom; Palo Alto (CA); On-site; USD 95,000 - 159,000; Full time

Job summary

Nordstrom is seeking a highly skilled Area Facilities Manager in Palo Alto to oversee multiple locations. You will lead a team responsible for maintenance and ensure compliance with safety standards while enhancing customer satisfaction. This pivotal role requires a proven track record in Facilities Management and technical expertise in systems such as HVAC and electrical.

Benefits

Medical/Vision, Dental, Retirement

Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Qualifications

• Minimum 5 years’ experience as a Facilities Manager or equivalent.
• Experience with management of remote teams and third-party services.
• Knowledge of building/mechanical and electrical systems.

Responsibilities

• Maintain safety culture and oversee maintenance of facilities.
• Manage performance of technicians and service delivery.
• Ensure compliance with contract terms and customer satisfaction.

Skills

Technical knowledge of HVAC

Problem-solving skills

Relationship building

Analytical skills

Education

Relevant Bachelor’s degree

Tools

CMMS

MS Office suite

Job description

Job Description

The ideal Area Facilities Manager is highly networked, customer focused, richly experienced, skilled, motivated, results oriented, uses good judgment in all decisions and actions and is committed to providing outstanding customer service every day. Working at Nordstrom as a Facility Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.

A day in the life...

• Establish and maintain a safety-first culture by maintained, clean, comfortable, and well-portfolio and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors.
• Responsible for performance of team of technicians, vendors, and suppliers over multiple locations to perform maintenance and repair on equipment and facilities systems
• Establish relationships with site leads, regional leadership, and business partners to establish trust and credibility in the delivery of FM services
• Uphold contract terms and conditions with subcontractors and suppliers to ensure proper delivery of goods and services against contracts and expectations
• Ensure customer satisfaction in the delivery of Facility Management services and provide leadership to increase customer satisfaction
• Ensure that planned and scheduled monthly, quarterly, semi-annual, and annual Preventive Maintenance on both critical and non-critical equipment is completed.
• Act as point of contact with site occupants, property management/landlords to coordinate FM activities and ensure company and customer needs are met
• Support the business by developing and implementing standard operating procedures (SOPs) and preventive maintenance schedules (PM) to support all areas
• Respond to emergency calls as necessary
• Possess technical knowledge of HVAC, Vertical Transportation, Restaurants, Entry/Signs, specialty systems (i.e., security, fire alarm) MEP and other building elements
• Help leadership drive volume and achieve operational goals such as store sales volume or fulfilment delivery timeliness and accuracy.

You’ve got this if...

• Minimum 5 years’ experience as a Facilities Manager or equivalent
• Relevant Bachelor’s degree or equivalent education preferred
• A proven track record of success in Facilities Management including a solid knowledge of building/mechanical, electrical systems(MEP)
• Experience using CMMS (Computerized Maintenance Management System) systems and reporting including planning, scheduling, and workstream analysis
• Demonstrated ability to build strong relationships with customers, peers, and senior leadership
• Experience managing remote teams and third party contracted services
• Strong analytical and problem-solving skills including complex issues involving multiple entities
• Proficiency in MS Office suite with demonstrated abilities in Excel and Outlook
• Demonstrated communication skills, written and verbal, including negotiation and conflict resolution
• Six Sigma, Lean, TPC, or other operational excellence methodology certifications a plus!

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

2022Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$95,000.00 - $158,500.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf