Facilitator- Technical Project Management

Chegg Inc.; United States; Remote; USD 55,000 - 96,000; Full time

Job summary

Chegg Inc. seeks a Facilitator – Technical Project Management to deliver live instructional sessions, on-demand tutoring, and QA reviews for the Technical Project Management program. You will collaborate with mentors and academic teams to improve delivery quality and learner engagement.

Candidates should have 4+ years in technical project management, strong communication skills, and the ability to teach US-based learners via Zoom. EdTech experience and PhD pursuit in related fields are a plus.

Qualifications

• Bachelor's or Master's degree in Engineering / Technology / Management / related disciplines preferred
• 15 years of full-time education completed
• Experience in EdTech, mentoring, or online instruction is an added advantage
• Strong communication skills with the ability to teach US-based learners
• Experience conducting sessions using Zoom or similar platforms
• Strong grasp of modern project management tools and workflows
• Ability to provide structured, actionable learner feedback
• Ability to mentor junior experts and contribute to academic quality improvement

Responsibilities

• Perform all core academic support activities: Live Lessons, Weekly Video Tutoring, On-Demand Tutoring Support, QA Review
• Maintain a minimum QA score of 80% or above across all assigned activities
• Deliver high-quality responses aligned with academic standards during live support interactions
• Review mentor session content based on updated internal guidelines
• Provide structured feedback on externally sourced academic content across all difficulty levels
• Support students through on-demand video explanations
• Conduct interactive Q&A sessions to enhance conceptual clarity
• Participate in community engagement initiatives to support learner success
• Identify learner knowledge gaps and elevate insights to Leads
• Train and mentor MNEs during their first 90 days of onboarding
• Provide continuous process support to MNEs in their day-to-day academic activities
• Collaborate with mentors and academic teams to strengthen delivery quality
• Suggest improvements to activity guidelines, internal processes, learning workflows
• Contribute recommendations for curriculum updates and new course additions aligned with market demand
• Monitor incoming academic workload and recommend shift redistribution when required
• Prepare contribution reports on SME academic effectiveness and live support engagement quality
• Curate emerging tools, methodologies, and technologies relevant to Technical Project Management programs

Skills

Learner empathy

Structured feedback

Communication clarity

Explain tech concepts to non-technical

Collaboration with mentors/SMEs

Continuous learning mindset

Teach US-based learners

Education

B.E./B.Tech./MBA/M.Tech./BSc/MSc or equivalent

PM/Agile/PMO Certification (PMP, CAPM, CSM, PRINCE2, etc.)

Minimum 15 years of full-time education

Tools

Jira

Confluence

MS Project / Asana / Smartsheet / Trello

Miro / Lucidchart

Tableau / Power BI dashboards

SQL (basic)

Job description

Job Description

Role: Facilitator – Technical Project Management

(TPM)

Location: Remote (India)

Position Overview

The Facilitator – Technical Project Management plays a critical role in delivering high-quality academic support and learning experiences to students enrolled in the

Technical Project Management program. The Facilitator is responsible for conducting live instructional sessions, supporting students through on-demand tutoring and video explanations, performing quality assurance reviews, and actively contributing to learner engagement initiatives.

This role requires strong learner empathy, structured feedback capability, and the ability to simplify complex project management and technical concepts for beginner and intermediate learners. The Facilitator will collaborate closely with mentors and academic teams to improve delivery quality, strengthen curriculum effectiveness, and support newly onboarded experts (MNEs).

Candidates with a strong academic background and research orientation, or those currently pursuing a PhD in Engineering Management, Information Systems, Operations

Management, Computer Science, or related disciplines, will be given preference.

Eligibility Criteria

• Minimum 4+ years of industry and/or teaching experience in Technical Project Management, IT Project Management, or Software Delivery Management
• Strong track record of delivering technical projects end to end, from initiation to closure
• Preference for candidates currently pursuing a PhD in Engineering Management, Information Systems, Operations Management, Computer Science, or related domains
• Bachelor’s or Master’s degree in Engineering / Technology / Management / related disciplines preferred
• Prior experience in EdTech, mentoring, or online instruction is an added advantage
• Strong communication skills with the ability to teach US-based learners
• Experience conducting sessions using Zoom or similar virtual learning platforms
• Strong grasp of modern project management tools and workflows
• Ability to provide structured, actionable learner feedback
• Ability to mentor junior experts and contribute to academic quality improvement

Primary Responsibilities

• Perform all core academic support activities, including:
  • Live Lessons
  • Weekly Video Tutoring
  • On-Demand Tutoring Support
  • QA Review
• Maintain a minimum QA score of 80% or above across all assigned activities
• Deliver high-quality responses aligned with academic standards during live support interactions
• Review mentor session content based on updated internal guidelines
• Provide structured feedback on externally sourced academic content across all difficulty levels
• Support students through on-demand video explanations
• Conduct interactive Q&A sessions to enhance conceptual clarity
• Participate in community engagement initiatives to support learner success
• Identify learner knowledge gaps and elevate insights to Leads
• Train and mentor MNEs during their first 90 days of onboarding
• Provide continuous process support to MNEs in their day-to-day academic activities
• Collaborate with mentors and academic teams to strengthen delivery quality
• Suggest improvements to:
  • Activity guidelines
  • Internal processes
  • Learning workflows
• Contribute recommendations for curriculum updates and new course additions aligned with market demand
• Monitor incoming academic workload and recommend shift redistribution when required
• Prepare contribution reports on:
  • SME academic effectiveness
  • Live support engagement quality
• Curate emerging tools, methodologies, and technologies relevant to Technical Project Management programs

Secondary Responsibilities

• Evaluate video support interactions, live lesson delivery quality, and on-demand tutoring responses as per defined QA standards
• Present structured insights and recommendations to support process improvement initiatives and academic delivery effectivenessAssist in strengthening instructional delivery frameworks, learner engagement strategies, and overall academic support quality across facilitator activities
• Support curriculum alignment with evolving industry project management practices and hiring expectations
• Assist in identifying opportunities to improve overall learner experience across the program

Subject Expertise Requirements – Technical Project Management

Candidates should demonstrate strong working knowledge of:

• Project lifecycle (initiation, planning, execution, monitoring, closure)
• Agile, Scrum, Kanban, Waterfall, and hybrid delivery methodologies
• Scope, schedule, cost, and resource management
• Work breakdown structures (WBS), estimation techniques, and Gantt/timeline planning
• Dependency mapping and critical path method (CPM)
• Stakeholder identification, engagement, and communication planning
• Project charter, requirements gathering, and acceptance criteria
• Release and deployment planning

Project Management Foundations

Technical Acumen

Strong understanding of:

• Software development lifecycle (SDLC) and DevOps/CI-CD fundamentals
• System architecture basics (APIs, databases, microservices, cloud)
• Technical trade-off analysis and technical debt management
• Cloud and infrastructure fundamentals (AWS / Azure / GCP)
• Testing and QA processes (UAT, regression, release readiness)
• Security, privacy, and compliance considerations
• Incident management and postmortems

Tools & Platforms

Hands‑on experience with:

• Jira
• Confluence
• MS Project / Asana / Smartsheet / Trello (good to have)
• Miro / Lucidchart (collaboration and diagramming tools)
• Dashboards and reporting tools (e.g., Tableau, Power BI)
• Basic SQL or data querying (good to have)

Risk, Metrics & Governance

Working knowledge of:

• Risk identification, assessment, and mitigation planning (RAID logs)
• Project health metrics, KPIs, and status reporting
• Velocity, burndown/burnup charts, and earned value management (EVM)
• Change control and escalation processes
• Retrospectives and lessons learned

Bonus Skills (Preferred)

Exposure to:

• PMP, CAPM, PRINCE2, CSM, PSM, or equivalent certifications
• Scaled Agile frameworks (SAFe) and multi‑project coordination
• Distributed and cross‑functional team leadership
• Vendor and contract management
• Budgeting and resource forecasting
• Project management office (PMO) practices and templates

Education Requirements

• B.E. / B.Tech / MBA / M.Tech / BSc / MSc or equivalent qualification
• Certification in Project Management, Agile, or Technical Project Management (PMP, CAPM, CSM, PRINCE2, etc.) preferred
• Minimum 15 years of full‑time education

Key Competencies

Ideal candidates should demonstrate:

• Strong learner empathy
• Structured feedback ability
• Project plan and case study critique skills
• Capstone project evaluation capability
• Communication clarity for live instruction
• Ability to explain technical concepts to non‑technical learners
• Collaboration with mentors and SMEs
• Continuous learning mindset

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Chegg is an equal opportunity employer