Facilitator- Digital marketing

Chegg; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Chegg is seeking an experienced digital marketing educator to mentor students through live lessons and on-demand support.

You will grade submissions, provide constructive feedback, and help shape curriculum based on learner needs while collaborating with a remote team.

Qualifications

• Minimum 3 years of professional experience in digital marketing or related field.
• EdTech experience preferred.
• Strong communication skills for live lessons with a U.S.-based audience.
• Proficiency in Zoom and other online learning platforms.
• Solid understanding of digital marketing concepts and tools with a relevant degree.
• Familiarity with Google Analytics, Google Ads, Meta Business Suite, SEO tools, email marketing platforms, and CMS.

Responsibilities

• Conduct mentoring sessions and live lessons on digital marketing topics.
• Maintain a QA score of 80% or above in student interactions.
• Provide on-demand academic support with tailored guidance and video explanations.
• Participate in Q&A sessions to reinforce understanding.
• Contribute to discussions and share resources to keep learners engaged.
• Review and grade student assignments per guidelines and benchmarks.
• Provide actionable feedback to improve submissions and ensure accuracy.
• Support onboarding for new team members and assist in day-to-day operations.
• Suggest curriculum updates and new course topics based on learner needs.

Skills

Communication

Mentoring

QA scoring

Student support

Content feedback

Education

Bachelor's degree in related field

Tools

Zoom

Google Analytics

Google Ads

Meta Business Suite

SEO tools

Email marketing platforms

CMS

Slack

Job description

Job Description

Eligibility

• Minimum 3 years of professional experience in digital marketing or a related field (EdTech experience preferred).
• Strong communication skills to deliver live lessons and interact with a U.S.-based audience.
• Proficiency in Zoom and other online learning platforms.
• Solid understanding of digital marketing concepts, tools, and best practices, supported by a relevant degree.
• Familiarity with subject-specific software and tools such as Google Analytics, Google Ads, Meta Business Suite, SEO tools, email marketing platforms, and content management systems.

Primary Responsibilities

• 1. Student Engagement & Support
  • Conduct mentoring sessions and live lessons on assigned digital marketing topics.
  • Maintain a QA score of 80% or above in all student interactions and deliverables.
  • Provide on-demand academic support, including tailored guidance and video explanations, to help students clarify concepts and apply them to their assignments.
  • Participate in Q&A sessions to reinforce student understanding and application of concepts.
  • Contribute to discussions and share relevant resources within the student community to keep learners engaged and informed.
• 2. Content Quality & Grading
  • Review and grade student assignments according to defined guidelines and benchmarks.
  • Deliver clear, actionable feedback to help students improve their submissions.
  • Check grading work to ensure accuracy and compliance with updated processes.
  • Review content from approved sources to confirm accuracy, relevance, and alignment with course objectives.
• 3. Team Contribution
  • Share observations on skill gaps or process challenges to support ongoing improvements.
  • Assist in onboarding activities for new team members during their initial training period.
  • Provide day-to-day support to ensure grading and feedback maintain consistent quality.
• 4. Curriculum & Process Input
  • Suggest curriculum updates or additions based on learner needs and market trends.
  • Share ideas for new course topics aligned with current digital marketing practices.
  • Recommend refinements to process documents for better efficiency and clarity.
  • Research and share tools, resources, and emerging technologies to enhance subject delivery.
• 5. Operational Support
  • Monitor grading volumes to help identify potential workload adjustments.
  • Contribute to preparing performance summaries for grading activities.

Secondary Responsibilities

• Review graded checkpoints, Slack discussions, and on-demand support sessions to ensure quality compliance.
• Suggest improvements based on analysis of content quality and learner interactions.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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Chegg is an equal opportunity employer