Facilitator

Lutheran Social Services of Southern California; Barstow (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

A nonprofit social service organization in California is seeking a Wraparound Facilitator to act as the primary contact for families, develop care plans, and coordinate various services. The role requires a Bachelor's Degree in mental health services, strong communication skills, and the ability to facilitate team meetings. Candidates must have a valid California driver's license and be fluent in English. This position offers essential support to vulnerable individuals and families across the region.

Qualifications

• Bachelor's degree in a related field required.
• Must possess a current California driver's license.
• Ability to read, speak, and write fluent English.

Responsibilities

• Act as the primary contact with the family and coordinate services.
• Conduct initial meetings to discuss team roles and goals.
• Facilitate team meetings and development of service plans.
• Maintain charts as per regulatory standards.
• Provide or secure crisis support services.
• Provides or coordinates crisis prevention and after-hours coverage as required.
• Attends county WRAP meetings and related committees.
• Ensures timely completion and submission of testing and surveys for team members.

Skills

Problem-Solving

Customer Service

Oral Communication

Written Communication

Adaptability

Quality

Safety and Security

Education

Bachelor's Degree in mental health services

California driver's license

100/300 car insurance

Tools

Word Processing software

Spreadsheet software

Job description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles, having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 40 different programs/services at nearly 14 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California.

Job Summary

The Facilitator is responsible for the primary contact with the WRAP Family, the development of the Child and Family Care Plan, and the coordination of services.

Requirements

The Wraparound Facilitator

1. Conducts the initial face‑to‑face meeting, ensuring all team members are present, including discussion of goals, process, the role of referring agency, expectations of family/caregiver, expectations for the child, development of the child/family team, safety issues and stability of housing, childcare, and respite needs. (1%)
2. Facilitates the development and completion and presentation to the county of:
   • An initial 24‑hour Safety Plan (1%)
   • An Individualized Service Plan within 60 days (10%)
   • Addressing all areas of need.
   • Based on child/family strengths and needs.
   • Identifies all phases of determining goals and needs.
   • Sets benchmarks for transitioning the family to less restrictive, less intrusive, and less formal services (set at the family’s pace).
   • Extends or modifies the plan as needed.
3. Attends, coordinates, insures, and takes the lead in all meetings of the Child/Family team: (50%)
   • Provides a signature sheet including the formal/informal status of each member.
   • Coordinates the meeting date and creates a statement that by signing the sheet, each member understands the service plan, its goals, and action plan.
   • Review accomplishments since the previous meeting.
   • Discuss the provision and quality of activities.
   • Post the team's strengths and needs list.
   • Reassigns uncompleted tasks.
   • Restates assignments at the end of the meeting, including deadlines in writing.
4. Provides Transportation in an insured company vehicle(s) to and from meetings, appointments, and services. (3%)
5. Maintains Mental Health and Wraparound charts at the standards delineated by the Department of Behavioral Health, the WRAP program, and other government regulatory agencies. (10%)
6. Provides or secures support and crisis/emergency services by proactive crisis prevention planning, continual review/revision of the Safety plan, and through direct contact face‑to‑face, by phone, or other communication systems. The facilitator takes their portion of on‑call time to provide these services and is always available when on call. (1 out of every 3 weeks for 7 days outside of regular hours).
7. Attends all required county WRAP meetings, including Sub‑committee and Training committees as assigned. (5%)
8. Ensures that all required testing and surveys for child/family team members are completed and submitted to the Quality Assurance officer on time. (20%)

Competency

Problem‑Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security – The facilitator observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

Education/Experience: The Wraparound Facilitator must possess a Bachelor's Degree in a field related to mental health services, a current California driver’s license, and 100/300 car insurance.

Language Ability: Must read, speak and write fluent English.

Communication: Must be able to communicate clearly and effectively with clients and staff.

Math Ability: Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Knowledge of Word Processing and Spreadsheet software.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.