Faces Beauty Consultant (Staff)

Chalhoub Group; Cairo (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote working policies

Flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group is seeking a store-based professional in the luxury beauty sector to deliver exceptional customer experiences and meet sales targets. You will advise customers on product selections, demonstrate brand benefits, and ensure stock availability and merchandising standards.

The role emphasizes flexibility to work retail hours and rotate store locations, with a focus on delivering personalized client experiences and contributing to overall store performance.

Qualifications

• Experience in luxury beauty retail is required.
• Strong customer service and sales orientation.
• Excellent communication and interpersonal skills.
• Ability to understand and achieve KPIs.

Responsibilities

• Build guest experience standards and loyalty.
• Address product questions, prices, availability, and usage.
• Advise on product ranges suited to customer needs.
• Demonstrate product benefits across brands to customers.
• Track daily sales and contribute to incentives.

Skills

Luxury beauty retail experience

Customer service

Sales targets

Communication

Job description

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward-thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

• Build and maintain guest experience standards to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs, and meet or surpass customers' expectations
• Advise customers on the product ranges best suited to their needs
• Demonstrate the usage and benefits of various brands and products
• Generate sales while achieving line and sales targets, using makeup knowledge
• Sell-out target tracking at the store level
• Generate daily sales reports
• Participate in achieving incentives
• Track post-launch sales at the store level
• Ensure merchandising levels in the store are met as per the brand guidelines
• Ensure in-store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

What You'll Need To Succeed

• Previous experience in luxury beauty retail
• Flexible and adaptable, with the willingness to work retail hours and rotate to different store locations, as per business requirements.
• Strong understanding of customer service and sales environments.
• Strong communication and interpersonal skills, with a passion for delivering personalized and authentic client experiences.
• Results-driven mindset, with the ability to understand and achieve sales targets and key performance indicators (KPIs).

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.