Fabrication Customer Quotes Specialist - Profit-Sharing

Ppswork; Cleveland (OH); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit-sharing bonuses

On-site gym access

Descripción de la vacante

PPS in Parma Heights is seeking an experienced Customer Service Representative to support our fabrication operation. This full-time, permanent role offers profit-sharing bonuses and on-site gym access, with strong potential for growth at a 100-year company.

You will partner with Sales to quote products, forecast demand, and manage ERP-driven orders while coordinating with engineering and quality teams to ensure accurate specifications and timely delivery.

Formación

• Bachelor's degree preferred; associate degree acceptable with relevant experience.
• Minimum 1–3 years in customer service, preferably in manufacturing.
• Experience coordinating with Sales, Quality/Engineering, and procurement teams.

Responsabilidades

• Partner with Sales Representatives to quote products accurately and efficiently.
• Collaborate with customers to forecast part demand based on historical usage and production plans.
• Respond to customer quality and engineering requests while coordinating with supervisors and internal quality/engineering teams.
• Manage and enter sales orders and quotations into the ERP system.
• Review customer purchase orders for material specifications, packaging requirements, and pricing; provide recommendations when appropriate.
• Review customer prints for dimensional accuracy, material specifications, and other critical requirements.
• Process returned orders within the ERP system, coordinate returns and replacement shipments, and work with quality and engineering teams to resolve issues.
• Partner with procurement to coordinate strategic purchasing of metals/alloys to fulfill customer requirements and monitor precious metal contract balances.

Conocimientos

Communication skills

Analytical skills

Negotiation

Organizational skills

Interpersonal skills

Detail-oriented

Technical aptitude

Project leadership

Educación

Bachelor's degree preferred (Business Administration)

High School Diploma or equivalent required

Herramientas

Microsoft Dynamics NAV

Descripción del empleo

PPS in Parma Heights is seeking an experienced Customer Service Representative to support our fabrication operation. This full-time, permanent role offers profit-sharing bonuses and on-site gym access, with strong potential for growth at a 100-year company.

You will partner with Sales to quote products, forecast demand, and manage ERP-driven orders while coordinating with engineering and quality teams to ensure accurate specifications and timely delivery.