F5 Support Engineer

Synergis; Atlanta (GA); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Bonus 10%

Pension

401K matching

Medical/Dental

PTO/Holidays

Job summary

Synergis in Atlanta, GA seeks an experienced F5 Support Engineer to configure, manage, and troubleshoot F5 BIG-IP components. You will translate customer requirements into scalable BIG-IP solutions and respond to incidents within SLAs, including after-hours support.

The role requires strong communication, analytical skills, and the ability to work independently and in a team. This is a hybrid, on-site 2–3 days per week opportunity with competitive base salary and benefits.

Qualifications

• BS/BA in Computer Science or MIS or equivalent work experience.
• Knowledge of application and network technologies and processes.
• Understanding of security policies and industry best practices.
• Strong communication and influence skills to encourage adoption of standards.
• Ability to manage priorities and meet schedules and commitments.
• Ability to negotiate and build relationships.

Responsibilities

• Configure, manage, troubleshoot F5 BIG-IP components including virtual servers, pools, certificates, iRules, profiles and health monitors.
• Collaborate with customers to translate requirements into scalable BIG-IP solutions and configurations.
• Respond to incidents within SLAs, including on-call with after-hours support.
• Assist with cross-functional troubleshooting beyond BIG-IP.
• Read packet captures to diagnose issues.
• Configure cloud-based WAF or on-prem F5 APM/ASM policies.
• Routinely audit Big-IP objects and perform cleanup.
• Perform TMOS and F5OS software upgrades and hotfix implementations.

Skills

Communication skills

Analytical & troubleshooting

Stakeholder engagement

Prioritization & multitasking

Teamwork & independence

Education

BS/BA in Computer Science or MIS

Job description

TITLE: F5 Support Engineer

LOCATION: Atlanta, GA (on-site 2-3days a week)

Direct Hire: Competitive base salary, 10% bonus, pension, matching 401K, medical/dental, PTO/holiday pay, etc!

Responsibilities

• Configure, manage, create, and troubleshoot F5 BIG-IP application delivery components, virtual servers, pools, SSL certificates, iRules, profiles, and health monitors
• Collaborate with customers to translate requirements into scalable BIG-IP solutions and recommend appropriate configurations
• Respond to and resolve incidents within defined SLAs, including on-call/after-hours support
• Assist with cross-functional troubleshooting to identify causes outside the BIG-IP
• Perform and read packet captures to diagnose issues
• Configure applications using cloud-based WAF solutions or on-premises F5 APM/ASM policies
• Routinely audit Big-IP objects and perform cleanup when necessary
• Perform TMOS and F5OS software upgrades and hotfix applicatio

Requirements

• BS/BA in Computer Science or MIS is desired or equivalent work experience
• Demonstrated knowledge of application and network technologies and processes
• Understanding of security policies and industry best practices
• Strong communication and influence skills to encourage adoption of standards
• General knowledge of information technologies used within the system and new technologies
• Ability to manage priorities, meet schedules, and deliver customer commitments
• Ability to negotiate with and influence others
• Ability to build relationships and work both independently and in a team environment
• Ability to provide and accept feedback
• Strong analytical and troubleshooting skills
• Professional oral and written communication skills

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital, and creative professionals. Learn more about Synergis at www.synergishr.com.