F/T Maintenance Engineering - Doubletree by Hilton Berkeley Marina

Crescent Hotels & Resorts; Berkeley (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Crescent Hotels & Resorts is looking for a Maintenance Worker in Berkeley, California. This role involves performing general maintenance to uphold quality standards in the hotel.

You will be responsible for tasks such as preventive maintenance, equipment repairs, and providing excellent customer service to guests. A positive attitude and ability to work in a team are essential. Join us for a rewarding career in hospitality!

Qualifications

• Must communicate in English and maintain a professional appearance.
• Self-starting personality with a positive demeanor.
• Ability to respond courteously to guest interactions.

Responsibilities

• Perform general maintenance and preventive maintenance assignments.
• Respond to guest questions and complaints for satisfaction.
• Assist with routine repairs of hotel equipment.

Skills

General maintenance skills

Customer service skills

Ability to lift 25-50 lbs

Teamwork and collaboration

Job description

JOB OVERVIEW

Perform general maintenance work to ensure hotel maintenance quality standards are achieved and maintained.

ESSENTIAL JOB FUNCTIONS

• Assist with preventive maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep product quality standards.
• Perform preventive maintenance assignments on a scheduled basis (e.g., "room care").
• Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacements.
• Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment.
• Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
• Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening).
• Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Paint and finish furniture and fixtures if needed.
• Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction.
• Exposure to extreme temperatures.
• Operation of heavy machinery.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.

PERFORMANCE STANDARDS

CUSTOMER SATISFACTION

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and that you treat all guests and associates with courtesy and respect under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

WORK HABITS

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

SAFETY & SECURITY

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.