F&B SUPERVISOR - Meril Restaurant

M Resort Spa Casino; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

M Resort Spa Casino in Henderson, Nevada is looking for a supervisor in the Food & Beverage department. This role involves guiding staff, maintaining operational goals, and ensuring customer service standards are met.

The ideal candidate will have a High School Diploma or GED, with preferred experience in food and beverage. Must be flexible to work various shifts and proficient in Microsoft Outlook.

Join a dynamic team committed to providing excellent service in a vibrant environment.

Qualifications

• High School Diploma or GED; two years previous customer service experience.
• Five years’ experience in Food & Beverage preferred.
• Ability to interact with guests and resolve problems diplomatically.
• Must be proficient in Microsoft Outlook.

Responsibilities

• Supervise staff and manage work procedures.
• Ensure compliance with customer service standards.
• Assist in maintaining departmental budgets.
• Conduct pre-shift meetings for relevant information relaying.

Skills

Customer service

Ability to resolve conflicts

Team training

Cost control

Education

High School Diploma or GED

Experience in Food & Beverage

Tools

Microsoft Outlook

Job description

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responds to guest needs and reports problems to Manager.
• Assists Manager with administrative duties, as assigned.
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
• Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Qualifications

• High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Food & Beverage preferred, but not required.
• Previous experience in Food & Beverage desired, but not required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft Outlook programs.
• Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be at least 21 years of age.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand and use hands, reach, lift up to 10–50 lbs, push/pull ≤150 lbs, and perform tasks requiring flexibility. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

The work environment characteristics include moderate to loud noise. Employee may be exposed to second hand tobacco smoke. Reasonable accommodations may be made.

Equal Opportunity Employer

Equal Opportunity Employer.