F&B Supervisor - Embassy Suites

Suburban Inns; Grand Rapids (MI); On-site; Full time

Job summary

Suburban Inns is seeking a full-time F&B Supervisor for their Embassy Suites Downtown. The role involves assisting the Food and Beverage Manager with operations, managing staff, and ensuring compliance with health and safety standards, all while offering customer service excellence.

Benefits

Hotel and restaurant discounts

Earned Paid Time Off for all team members

Insurance for full-time team members

Flexible schedules

Holiday Pay

8 hours of paid volunteer time per year

Advancement and professional growth opportunities

Referral program

100% paid maternity/paternity leave for those who qualify

Employee Assistance Program (EAP)

Qualifications

• Minimum two years of related experience required.
• Knowledge of restaurant POS systems preferred.
• Ability to interpret information and perform arithmetic.

Responsibilities

• Assist with hiring, training, coaching, and evaluating staff.
• Ensure compliance with safety, sanitation, and maintenance standards.
• Address guest complaints professionally and maintain attendance records.

Skills

Customer service

Team management

Problem resolution

Financial management

Education

Bachelor’s degree or equivalent experience

ServSafe certification

TIPS certification

Tools

POS systems

Microsoft Office

Job description

Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

F&B Supervisor Wage: Starting at $20/hour
Looking for someone to work full-time and for second shift

As a F&B Supervisor, you would be responsible for assisting the Food and Beverage Manager with front-of-house operations while following Suburban Inns’ Core Values, brand standards, and local health department standards.

Benefits:

• Hotel and restaurant discounts
• Earned Paid Time Off for all team members
• Insurance (health, vision, dental, life) for full-time team members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (free counseling, legal, financial, and elder care consultations)

Essential Functions:

• Report to work in professional, neat, and clean attire
• Greet guests warmly, make personal connections, conduct table touches for dine-in and to-go orders
• Assist with hiring, training, coaching, and evaluating staff; supervise on shift and enforce policies
• Manage POS system tasks, including training, reporting, and menu updates
• Ensure safety, sanitation, energy management, and maintenance standards are met
• Staff restaurant and banquet functions according to schedules
• Monitor labor, assist with payroll, tip sharing, and control expenses
• Coordinate with Sales on F&B events, setup, service, and breakdown
• Ensure compliance with legal requirements, including alcohol service laws
• Inspect service areas and equipment regularly for standards compliance
• Assist with purchasing and inventory management
• Maintain knowledge of menu and service standards
• Address guest complaints professionally and inform management
• Maintain attendance records and perform other duties as assigned

Position Requirements:

• Ability to interpret information, perform arithmetic, and use Microsoft Office and internet
• Knowledge of restaurant POS systems preferred
• Bachelor’s degree or equivalent experience preferred; minimum two years related experience
• Certifications: ServSafe and TIPS required

Uniform and Appearance Guidelines:

• Uniform and name tag provided; non-slip shoes required
• Well-groomed appearance, tattoos and piercings must comply with policies and be approved

We are a dynamic organization in a rapidly changing industry. Responsibilities may evolve over time to meet business needs.