F&B Supervisor

Mainsail Lodging & Development; Macon (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mainsail Lodging & Development is seeking enthusiastic, energetic individuals for a supervisory role in our restaurant. You will supervise service and delivery of menu items, ensure high quality and consistency, and adhere to health and safety regulations.

Responsibilities include training staff, managing shifts, handling guest requests, and enforcing cash handling policies. This role may require nights, weekends, and holidays; equal opportunity employer.

Qualifications

• High school diploma or equivalent required; some college or supervisory experience preferred.
• 2 years of supervisory experience.
• Experience in a full-service restaurant or similar setting; ability to train and supervise staff.

Responsibilities

• Train and schedule employees to ensure proper coverage and performance.
• Respond promptly to guest requests and complaints; perform service recovery as needed.
• Oversee cash handling and compliance with check/credit policies.
• Inspect restaurant daily for high quality food, presentation and cleanliness.
• Conduct pre-shift meetings; inform staff of daily events and specials.
• Ensure side work duties are completed and tables are set.
• Promote teamwork and coordinate with other departments.
• May greet guests, take reservations, and maintain reservations book.
• Perform other duties as assigned by management.

Skills

Supervisory experience

Guest service recovery

Communication skills

Cash handling

Mathematical skills

Problem solving

Reading & writing

Education

High school diploma or equivalent

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

What you have

• High school diploma or equivalent. Some college or supervisory experience preferred.
• 2 years of supervisory experience
• One year food service experience in a full‑service restaurant or similar setting. This job requires ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds
• Moving around the outlet.
• Handling food objects and products

What you’ll do

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Oversee cash handling and check/credit policies and procedures.
• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre‑shift meetings to inform staff of daily events. Review daily specials.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
• Perform other duties as assigned by management.
• Communication skills are utilized a significant amount of time when interacting with customers and employees.
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.
• Other necessary duties as reasonably assigned.

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug‑free workplace.

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.