F&B Supervisor

Theuniversityunion; Ferndale (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

Silver Reef Casino in Ferndale, WA is seeking a Food & Beverage Supervisor to oversee operations during assigned shifts. You will manage staff, ensure compliance with alcohol, health and safety regulations, and deliver superior guest service.

The role requires at least 2 years in Food & Beverage, a high school diploma or equivalent, and a valid Food Handlers permit within 30 days of hire. Flexibility to work holidays and weekends is expected.

Qualifications

• High School diploma or credited courses in business or hospitality (job experience may be substituted for education requirements)
• Minimum 2 years of Food and Beverage experience
• Have knowledge of Excel, Word and Outlook
• Must be motivated and demonstrate superior customer relations
• Must be 21 years of age
• Acquire Food Handlers permit within 30 days of hire
• Must successfully complete 90 day probationary/training period to maintain employment

Responsibilities

• Supervises the department on assigned shift, including administrative and secretarial work, interviews, and maintaining products, supplies and equipment.
• Gives superior customer service at all times.
• Must be able to problem solve all guest complaints in a positive and professional manner
• Ensures food quality and quantity in food service areas.
• Trains subordinates.
• Delegates work and cleaning duties
• Makes recommendations to improve menu offerings, service, and procedures.
• Monitors food temperatures and times on precooked food.
• Performs other duties as requested.
• Represent the Silver Reef Casino values, policies, procedures and standards while on property

Skills

Customer relations

Supervisory experience

F&B knowledge

Education

High School diploma or equivalent

Tools

Excel

Word

Outlook

Job description

• Location 4876 HAXTON WAY,FERNDALE, WA, 98248-9130,United States
• Other Compensation Tips
• Job Category Food and Beverage
• Employee Type Non-Exempt
• Manage Others Yes

Contact information

• Name Human Resources
• Phone [phone]
• Email [e-mail]

Description

Summary:Takes responsibility for all food and beverage areas during assigned shift. Assists in hiring, scheduling, training and implementing policies and procedures.

Qualifications

• High School diploma or credited courses in business or hospitality (job experience may be substituted for education requirements)
• Minimum 2 years of Food and Beverage experience
• Have knowledge of Excel, Word and Outlook
• Must be motivated and demonstrate superior customer relations
• Must be 21 years of age
• Acquire Food Handlers permit within 30 days of hire
• Must successfully complete 90 day probationary/training period to maintain employment

License Requirement(s)

• Class III, MAST permit, Washington State Food Handlers Permit

Essential Job Functions

• Supervises the department on assigned shift, including administrative and secretarial work, interviews, and maintaining products, supplies and equipment.
• Ensures compliance with all regulations regarding alcohol, health and safety for employees and customers.
• Gives superior customer service at all times.
• Must be able to problem solve all guest complaints in a positive and professional manner
• Ensures food quality and quantity in food service areas.
• Trains subordinates.
• Delegates work and cleaning duties
• Makes recommendations to improve menu offerings, service, and procedures.
• Monitors food temperatures and times on precooked food.li>
• Performs other duties as requested.
• Represent the Silver Reef Casino values, policies, procedures and standards while on property
• Ability to work within a strong team environment
• Must be able to work flexible hours i.e. holidays and weekends

Physical/Mental Requirements

• Manual and finger dexterity for operation of personal computer and routine paperwork
• Capable of lifting 25 lbs.
• Standing or walking for long periods.

Working Conditions

• Work is performed indoors in a climate-controlled environment with occasional hot and cold temperature changes.
• Work in close spaces while working with others.
• Will be exposed to food odors.
• Stand on tile, mats.
• Hazards: chemicals, equipment blades, hot food, wet floors, knives.

Requirements

Qualifications:

• High School diploma or credited courses in business or hospitality (job experience may be substituted for education requirements)
• Minimum 2 years of Food and Beverage experience
• Have knowledge of Excel, Word and Outlook
• Must be motivated and demonstrate superior customer relations
• Must be 21 years of age
• Acquire Food Handlers permit within 30 days of hire
• Must successfully complete 90 day probationary/training period to maintain employment

License Requirement(s):

• Class III, MAST permit, Washington State Food Handlers Permit

Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Food & Beverage Management in implementing established procedures for the Food & Beverage Department.
• Administer the Food & Beverage policies and procedures in all food and beverage outlets.
• Train and evaluate food and beverage personnel.
• Supervise and coordinate activities of all Food & Beverage employees engaged in providing meals and/or beverages to patrons and employees.
• Compile, adjust and post personnel shift schedules weekly and as needed.

ADDITIONAL DUTIES

• Ensure accurate record keeping.
• Prepare, review, and analyze reports, as assigned by Food and Beverage Management.
• Ability to be a working supervisor to perform as Food and Beverage Server, bartender, and/or Cashier as needed.
• Assist with interviews and hiring for positions within the food and Beverage Department, as directed by venue managers.
• Promote positive customer relations and resolve complaints made by patrons and/or employees regarding food and/or service.
• Assist with monthly food, liquor, beer and wine inventory, creating spreadsheets to track.
• Assist with evaluating performance of all front of the house employees.
• Use, train and monitor Info Genesis POS system.
• Assure all venues are covered accordingly.
• Responsible for knowing all events in the property.
• Attend all mandatory meetings and training.
• Display sensitivity to Native American Culture
• Operate within the parameters of the Silver Reef Human Resource Policies, Departmental Policies and all other applicable regulations.
• Other duties may be assigned.

Additional Information

• Department Food & Beverage
• Reports to title Director of Food & Beverage