F&B Shift Leader

The Las Olas Company / Riverside Hotel; Fort Lauderdale (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Las Olas Company / Riverside Hotel is seeking a F&B Shift Leader for the Boathouse to guide beverage personnel, uphold service standards, and support the Boathouse General Manager in daily operations and team morale.

As a key on-floor leader you will supervise opening and closing shifts, train new staff, manage guest questions and inventory, and collaborate with the management team to deliver consistent luxury hospitality.

Qualifications

• High school diploma or GED required.
• Minimum 2 years experience in food & beverage or hospitality.
• Experience in luxury hotel environment preferred.
• Ability to train and supervise staff.

Responsibilities

• Direct beverage personnel to ensure efficiency and guest satisfaction.
• Coordinate presentation and service of food and beverages to ensure quality.
• Assist in training all new and current employees.
• Open and/or close the restaurant in the absence of leadership.
• Maintain floor presence and oversee shift duties and checkout.
• Resolve guest questions or complaints promptly.
• Assist with monthly beverage inventory and weekly orders.
• Ensure staff paperwork is completed properly.
• Follow up on requests from the previous shift manager.
• Foster teamwork and morale; send daily shift reports.

Skills

Guest service

Team leadership

Staff training

Communication

Shift supervision

Education

High school diploma or GED

Tools

Agilysys POS system

Resy

Microsoft Office

Job description

POSITION:

F&B SHIFT LEADER

DEPARTMENT:

BOATHOUSE

REPORTS TO:

FOOD & BEVERAGE MANAGERS
BOATHOUSE GENERAL MANAGER

SUMMARY:

Under the guidance of Boathouse leadership and within policies and procedures in force, ensures that the restaurant and beverage areas are in operational level in regard to company service procedures.

ESSENTIAL FUNCTIONS:

• Assists in direction of all aspects of outlets beverage personnel in all capacities thereby ensuring top efficiency and high guest satisfaction.
• Assists in coordination of presentation, and service of food and beverage products to ensure highest quality at all times.
• Assists Boathouse General Manager in training all new and current employees.
• Assists in opening and/or closing of the restaurant in the absence of leadership.
• Maintains a presence on the floor and follow through with opening/closing shift duties, including checking out the team members as they complete their shifts.
• Resolves any complaints, questions or comments from guests.
• Assists leadership on monthly beverage inventory.
• Assists leadership on placing weekly beverage orders.
• Ensures team member paperwork has been completed properly.
• Follow up on any request/message from the previous shift manager.
• Create great teamwork and morale amongst staff.
• Send daily shift reports to the full management team.
• Performs any other duties assigned by Boathouse General Manager.

PHYSICAL REQUIREMENTS:

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands, finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.

REQUIREMENTS:

• High school diploma or GED Required.
• Minimum of two (2) years' experience in food and beverage, and/or hospitality related work experience required preferable in a luxury hotel.

EQUIPMENT USED:

• Agilysys POS system
• Coffee/Tea/Espresso/Soda machines
• Juice/Milk/Cream/Butter refrigerator
• Glasswasher
• Microsoft Office, Resy, and any other relevant programs

Signature Section:

SIGNED: ___________ DATE: ___________
NAME: ___________ DATE: ___________
DEPARTMENT MANAGER ___________ DATE: ___________
GENERAL MANAGER ___________