F&B Shift Lead

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville, KY is seeking an F&B Shift Lead to oversee the concession stand, ensure quality, and deliver outstanding guest service per menu standards.

This role leads concession attendants during shift, manages staff duties, handles escalated guest concerns, and ensures accuracy of orders and transactions while maintaining safety and cleanliness.

Qualifications

• High school diploma or GED required.
• Two years concession/office experience preferred.
• Able to obtain a Racing License.

Responsibilities

• Provide excellent guest service to internal and external guests.
• Greets guests approaching service area.
• Delegates duties and assigns responsibilities to staff.
• Resolves escalated guest complaints expediently.
• Ensures consistent service according to company standards.
• Sells and delivers all food items and handles transactions per cash policy.
• Cleans and sanitizes all food service equipment.
• Must be able to operate all equipment.
• Maintains knowledge of daily menus and prices.
• Ensures proper stock of product and supplies for service.
• Opens and closes inventories.
• Ensures safety and security of team members and guests.
• Performs clean-up duties to maintain a clean work area.

Skills

Guest service

Staff leadership

Escalation handling

Fast-paced work

Oral & written communication

Flexibility

Cash handling

Education

High school diploma or GED

2 years concession/office experience

Racing License eligibility

Job description

Title: F&B Shift Lead

Requisition ID#: 3029

Location:

Louisville, KY, US, 40213

Property: Derby City Gaming & Hotel

Pay Range: $17

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

Job Summary

The Lead Concession Attendant will ensure consistent quality products, responsible for the sale and delivery of all food items per menu standards, and overall excellent guest service. Leads concessions attendants during shift and addresses escalated guest concerns as needed.

Essential Duties And Responsibilities

• Provide excellent guest service to both internal and external guests.
• Greets guests approaching service area.
• Delegates duties and assign responsibilities to staff.
• Responsible for attending to escalated guest’s complaints and resolving matters as expediently as possible.
• Ensures consistent and convincing service according to the company standards.
• Responsible for selling and delivering all food items on the menu and handling all transactions according to the cash handling policy.
• Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
• Must be able to operate all equipment.
• Maintain current knowledge of daily menus and prices.
• Ensure proper stock of product and supplies needed for service.
• Responsible for opening and closing inventories.
• Ensure the safety and security of Team Members and guests.
• Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.

Required Skills And Abilities

• Knowledge of food outlet operations.
• Management abilities demonstrated in managing the Food Outlet operation effectiveness.
• Excellent guest service skills; ability to adhere to Company’s Service Standards
• Able to interact with internal and external guests in a friendly/fast manner.
• Ability to work in fast-paced environment.
• Oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment.

Education And Experience

• A high school diploma or GED equivalent.
• Two years of concession or office work experience is preferred.
• Able to obtain a valid Racing License.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Louisville