F&B/Retail Manager

Northgate Resorts; Waco (TX); On-site; USD 50,000 - 72,000; Full time

Job summary

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. The Food and Beverage/Retail Manager (age 18+) is responsible for the daily operations of reservations, food and beverage, retail, special events, and other such departments to deliver an exciting, fun-filled and memorable experience for visitors.

This full-time management role reports to the Assistant General Manager and leads a team to ensure spectacular customer service while managing budgets and

Qualifications

• Strong organizational, motivational, and leadership skills.
• Excellent communication, customer service, and problem-solving skills.
• Strong attention to detail, speed, and accuracy.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong work ethic and a positive attitude.
• Required to work nights, weekends, and holidays.
• Work with minimal supervision.
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Responsibilities

• Manages daily activities of food and beverage services, including adherence to quality and safety standards.
• Oversees food and beverage inventory and budget control.
• Analyze trends to promote products internally to increase sales and reduce waste.
• Assists with menu planning and plate presentation (food photography skills are a plus).
• Manages a seasonal store supervisor that oversees the Ranger Station (retail store), including inventory levels and promotion of goods and services to meet revenue goals.
• Monitors trends in sales to make recommendations regarding store merchandising including pricing, product display, and offerings based on seasonality.
• Implements strategies that will increase sales to reduce spoilage of foods and overstock of merchandise.
• Conducts quarterly store inventory; and, assists with loss prevention efforts.
• Assists the Home Office marketing department with guest communications; coordinates on camp-resort promotions; works with Revenue Manager on KPIs and trends; hires, trains, and schedules staff; coaches team members; serves as Manager on Duty as needed; coordinates projects; responds to guest inquiries; presents a professional appearance and attitude; participates in other projects.

Skills

Leadership

Customer service

Communication

Multi-tasking

Budgeting

Team supervision

Problem-solving

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests - memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

TheFood and Beverage/Retail Manager(age 18+) is responsible for the daily operations of reservations, food and beverage, retail, special events, and other such departments to deliver an exciting, fun-filled, and memorable experience for our visitors. Duties include managing team members to ensure spectacular customer service, handling payments, observing budgets, and evaluating all on-site dining outlets’ performance. This management position is a full-time role that manages subordinate staff and reports to the Assistant General Manager.

DUTIES & RESPONSIBILITIES

Food and Beverage

Our Food and Beverage staff provide guests with a wide range of delicious meals and snacks. Their facilities can include on-site dining options such as a full-service restaurant, food truck, concession-style amenities, and ice cream shops; and management of seasonal supervisors responsible for these facilities.

• Manages daily activities of food and beverage services, including adherence to quality and safety standards;
• Oversees food and beverage inventory and budget control;
• Analyze trends to promote products internally to increase sales and reduce waste; and,
• Assists with menu planning and plate presentation (food photography skills are a plus).

Retail

Forget to pack something or need a souvenir to remember your getaway? At the Ranger Station, guests will find groceries, picnic supplies, camping supplies, Yogi Bear souvenirs, and more! The Store staff members and Seasonal Store Supervisor are responsible for providing outstanding service to guests in the Ranger Station.

• Manages a seasonal store supervisor that oversees the daily operations of the Ranger Station (retail store), including inventory levels and promotion of goods and services to meet revenue goals;
• Monitors trends in sales to make recommendations regarding store merchandising including pricing, product display, and offerings based on seasonality;
• Implements strategies that will increase sales to reduce spoilage of foods and overstock of merchandise;
• Conducts quarterly store inventory; and,
• Assists with loss prevention efforts.

Other Essential Duties

• Assists the Home Office marketing department with guest communications;
• Coordinates with home office marketing department on camp-resort specific promotions;
• Seeks out new and creative initiatives to increase sales at camp-resort;
• Works with Revenue Manager on KPIs and analyzing trends in critical areas;
• Responsible for establishing standards and setting expectations;
• Hires, trains, and schedules team to coordinate workflows that maintain compliance with budget guidelines;
• Coaches team members to ensure continuous personal and professional development;
• Serves as the location’s “Manager on Duty” on an as-needed basis;
• Makes day-to-day decisions within or for a group or department;
• Coordinates and oversees various projects from start to finish;
• Collaborates with camp-resort team and home office departments;
• Responds to guest inquiries using the Northgate Resort service recovery guidelines;
• Presents a professional appearance and attitude at all times to ensure top-notch customer service and memorable experience for our guests;
• Required to perform the same tasks as the individuals supervised; and
• Participates in other projects and activities as assigned.

EDUCATION/TRAINING/EXPERIENCE

• Two years of management experience; and
• Experience in customer service, hospitality, and management preferred.

QUALIFICATIONS/REQUIREMENTS

• Strong organizational, motivational, and leadership skills;
• Excellent communication, customer service, and problem-solving skills;
• Strong attention to detail, speed, and accuracy;
• Ability to multi-task and prioritize in a fast-paced environment;
• Strong work ethic and a positive attitude;
• Required to work nights, weekends, and holidays;
• Work with minimal supervision; and,
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to move up to 50 lbs;
• Must be able to remain in a stationary position;
• Regularly move throughout the location;
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl;
• Use arms and hands to reach, and lift; and,
• Able to communicate verbally, including projecting the voice across distance in everyday and loud situations.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.E mployment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.