F&B/Retail Manager
Northgate Resorts
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Benefits offered by this job
Job summary
Northgate Resorts is seeking a Food and Beverage/Retail Manager (age 18+) to lead daily operations across reservations, dining, retail, and events at our camp-resort. The role reports to the Assistant General Manager and requires managing staff, budgets, and guest service to ensure memorable experiences.
Responsibilities include supervising F&B and retail teams, managing inventories, analyzing sales trends, and collaborating on promotions.
Qualifications
- Two years of management experience.
- Experience in customer service, hospitality, and management preferred.
- Strong organizational, motivational, and leadership skills.
- Excellent communication and problem-solving abilities.
- Ability to multi-task and prioritize in a fast-paced environment.
Responsibilities
- Oversee daily activities of food and beverage services, ensuring quality and safety standards.
- Manage inventory and budget control for F&B and retail.
- Analyze trends to promote products and increase sales while reducing waste.
- Assist with menu planning and plate presentation.
Skills
Tools
Job description
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Food and Beverage/Retail Manager(age 18+) is responsible for the daily operations of reservations, food and beverage, retail, special events, and other such departments to deliver an exciting, fun-filled, and memorable experience for our visitors. Duties include managing team members to ensure spectacular customer service, handling payments, observing budgets, and evaluating all on-site dining outlets’ performance. This management position is a full-time role that manages subordinate staff and reports to the Assistant General Manager.
DUTIES & RESPONSIBILITIES
Food and Beverage
Our Food and Beverage staff provide guests with a wide range of delicious meals and snacks. Their facilities can include on-site dining options such as a full-service restaurant, food truck, concession-style amenities, and ice cream shops; and management of seasonal supervisors responsible for these facilities.
- Manages daily activities of food and beverage services, including adherence to quality and safety standards;
- Oversees food and beverage inventory and budget control;
- Analyze trends to promote products internally to increase sales and reduce waste; and,
- Assists with menu planning and plate presentation (food photography skills are a plus).
Forget to pack something or need a souvenir to remember your getaway? At the Ranger Station, guests will find groceries, picnic supplies, camping supplies, Yogi Bear souvenirs, and more! The Store staff members and Seasonal Store Supervisor are responsible for providing outstanding service to guests in the Ranger Station.
- Manages a seasonal store supervisor that oversees the daily operations of the Ranger Station (retail store), including inventory levels and promotion of goods and services to meet revenue goals;
- Monitors trends in sales to make recommendations regarding store merchandising including pricing, product display, and offerings based on seasonality;
- Implements strategies that will increase sales to reduce spoilage of foods and overstock of merchandise;
- Conducts quarterly store inventory; and,
- Assists with loss prevention efforts.
- Assists the Home Office marketing department with guest communications;
- Coordinates with home office marketing department on camp-resort specific promotions;
- Seeks out new and creative initiatives to increase sales at camp-resort;
- Works with Revenue Manager on KPI’s and analyzing trends in critical areas;
- Responsible for establishing standards and setting expectations;
- Hires, trains, and schedules team to coordinate workflows that maintain compliance with budget guidelines;
- Coaches team members to ensure continuous personal and professional development;
- Serves as the location’s “Manager on Duty” on an as-needed basis;
- Makes day-to-day decisions within or for a group or department;
- Coordinates and oversees various projects from start to finish;
- Collaborates with camp-resort team and home office departments;
- Responds to guest inquiries using the Northgate Resort service recovery guidelines;
- Presents a professional appearance and attitude at all times to ensure top-notch customer service and memorable experience for our guests;
- Required to perform the same tasks as the individuals supervised;
- Participates in other projects and activities as assigned.
- Two years of management experience; and
- Experience in customer service, hospitality, and management preferred.
- Strong organizational, motivational, and leadership skills;
- Excellent communication, customer service, and problem-solving skills;
- Strong attention to detail, speed, and accuracy;
- Ability to multi-task and prioritize in a fast-paced environment;
- Strong work ethic and a positive attitude;
- Required to work nights, weekends, and holidays;
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
- Able to move up to 50 lbs;
- Must be able to remain in a stationary position;
- Regularly move throughout the location;
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl;
- Use arms and hands to reach, and lift; and,
- Able to communicate verbally, including projecting the voice across distance in everyday and loud situations.
Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.
Are you interested in joining our team? Click the button below to see our current open positions! Or keep scrolling to find out why you should work with us!
Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.
*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.
Enjoy the park plus give your family and friends deep discounts during the season.
Get paid more frequently with our daily pay schedule.
Free lunch in the summer, shout outs from your coworkers, and more.
Start saving for retirement with a 401k plan and matching contribution.
Pick the plans that work for you and enjoy partial coverage for all health insurance.
Enjoy coverage for your furry friend with our latest benefit of pet insurance.
What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.
Northgate Work Campers
- Receive a 20% discount on your seasonal site.
- Earn credit towards your site balance per hour worked.
- All of the perks of being a Northgate Resorts Team Member.
- Save gas & time on your daily commute.
- Embrace the, “work hard, play hard” lifestyle!
We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.
Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.
Northgate Resorts offers a wide range of internships that provide students with hands‑on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.
Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We employ interns at each of our Camp-Resorts and our Home Office.
At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.
Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!
Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at recruitingteam@northgateholdings.com
Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.
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