F&B Outlet Director

BENCHMARK; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

Wayfinder Newport, part of Pyramid Global Hospitality, is seeking an experienced F&B Outlet Director to lead multiple outlets in a high-volume hotel environment. You will manage P&Ls, drive revenue, and mentor diverse outlet teams while delivering exceptional guest experiences aligned with the property’s brand.

Responsibilities include overseeing menu development, labor optimization, safety standards, and collaboration with culinary leadership to create compelling programs.

Qualifications

• 3–5 years of progressive leadership experience in food & beverage or outlet management.
• Experience overseeing multiple outlets with varying concepts and service styles.
• Strong financial acumen with experience managing budgets, labor, and P&Ls.
• Passion for coastal cuisine, craft cocktails, and community‑driven hospitality.
• Proven ability to lead, develop, and retain high‑performing teams.
• Excellent communication, organizational, and problem‑solving skills.
• Flexibility to work evenings, weekends, holidays, and seasonal schedules.

Responsibilities

• Provide leadership and operational oversight for all outlets, ensuring consistent service excellence and brand alignment.
• Partner closely with the Food & Beverage Manager, Executive Chef and culinary leadership to deliver menus, seasonal offerings, and elevated guest experiences.
• Drive financial performance through budgeting, forecasting, labor management, and cost controls.
• Recruit, train, coach, and inspire outlet leadership teams and line staff.
• Maintain high standards of food safety, sanitation, and compliance with all local and state regulations.
• Oversee scheduling, inventory, vendor relationships, and purchasing across all outlets.
• Collaborate with hotel leadership on programming, events, promotions, and guest engagement initiatives.
• Ensure smooth execution of service across varying dayparts, including breakfast, brunch, bar service, dinner, and seasonal pool operations.
• Foster a culture of hospitality, teamwork, accountability, and creativity.

Skills

Leadership

Financial acumen

Team development

Communication

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full‑service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people‑first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through.

Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.

What you will have an opportunity to do:

The F&B Outlet Director at Wayfinder Newport is a dynamic, hands‑on food and beverage leader specializing in dual‑capacity leadership as Restaurant General Manager and Director of Outlets within high‑volume hotel environments. Proven track record of managing multi‑million‑dollar P&Ls, driving property‑wide revenue, and leading diverse food and beverage portfolios while balancing strategic business planning with hands‑on floor operations. Experienced in overseeing multiple outlets, each with its own distinct personality and guest experience, while creating a cohesive service culture aligned with a property’s brand and vision. Adept at conceptualizing innovative beverage and dining programs, optimizing cross‑venue labor models, maximizing outlet profitability, and developing high‑performing service teams that consistently exceed guest satisfaction and corporate financial targets. The role blends a deep appreciation for neighborhood‑driven dining, seasonal hospitality, and vibrant guest experiences, with the ability to translate these concepts into compelling, commercially successful outlet operations. Recognized for combining elevated service standards with an approachable, authentic hospitality style and for building engaged teams capable of delivering seamless, memorable experiences in fast‑paced hotel environments.

Outlets Overview

Little Clam + Bar – A new neighborhood favorite led by Chef Antonio Wormley (Hell’s Kitchen, season 24), offering a modern take on New England coastal dining with a focus on local farmers, fishermen, and timeless seaside flavors. The welcoming bar provides the perfect place to unwind with flavorful bites, craft cocktails, and warm coastal atmosphere.

The Café – A cozy, art‑filled café serving the best cup of coffee in town, featuring a custom blend by Rhode Island‑based Nitro Coffee. Perfect for grab‑and‑go breakfasts, snacks, and picnic provisions.

The Pool Shack (Seasonal) – A vibrant poolside destination delivering endless summer vibes with frozen cocktails and light bites in a relaxed, weather‑dependent setting.

Key Responsibilities

• Provide leadership and operational oversight for all outlets, ensuring consistent service excellence and brand alignment
• Partner closely with the Food & Beverage Manager, Executive Chef and culinary leadership to deliver compelling menus, seasonal offerings, and elevated guest experiences
• Drive financial performance through budgeting, forecasting, labor management, and cost controls
• Recruit, train, coach, and inspire outlet leadership teams and line staff
• Maintain high standards of food safety, sanitation, and compliance with all local and state regulations
• Oversee scheduling, inventory, vendor relationships, and purchasing across all outlets
• Collaborate with hotel leadership on programming, events, promotions, and guest engagement initiatives
• Ensure smooth execution of service across varying dayparts, including breakfast, brunch, bar service, dinner, and seasonal pool operations
• Foster a culture of hospitality, teamwork, accountability, and creativity

What are we looking for? Qualifications

• Minimum of 3–5 years of progressive leadership experience in food & beverage or outlet management
• Experience overseeing multiple outlets with varying concepts and service styles preferred
• Strong financial acumen with experience managing budgets, labor, and P&Ls
• Passion for coastal cuisine, craft cocktails, and community‑driven hospitality
• Proven ability to lead, develop, and retain high‑performing teams
• Excellent communication, organizational, and problem‑solving skills
• Flexibility to work evenings, weekends, holidays, and seasonal schedules

Compensation:

$90,000.00 - $100,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.