F&B Supervisor

BENCHMARK; Newport (RI); On-site; USD 26,000 - 28,000; Full time

Job summary

Wayfinder Newport, part of Pyramid Global Hospitality, seeks a Food & Beverage Supervisor to lead the service team in a boutique coastal setting. You will manage daily restaurant operations, ensure exceptional guest experiences, and uphold service standards aligned with Benchmark branding.

The role requires 2+ years in hospitality/F&B and strong leadership, communication, and problem-solving skills. Flexible schedule, evenings, weekends, and holidays; competitive hourly compensation.

Qualifications

• High school diploma or equivalent required
• Degree in hospitality or related field preferred
• Minimum of 2 years in food & beverage or hospitality
• Prior supervisory experience required
• Exceptional communication and interpersonal skills
• Knowledge of food safety standards and best practices

Responsibilities

• Lead the service team and maintain high service standards
• Oversee daily F&B operations and ensure seamless service flow
• Monitor food quality, presentation and overall service standards
• Assist with hiring, training and development of team members
• Support opening and closing procedures and operational readiness
• Collaborate with kitchen and management to improve service efficiency

Skills

Leadership

Communication

Team management

Guest service

Problem solving

Hospitality knowledge

Education

High school diploma or equivalent

Hospitality degree (preferred)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Wayfinder Newport is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community. Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space. At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service. Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for. We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.What you will have an opportunity to do:Are you passionate about delivering exceptional dining experiences in a vibrant coastal setting? Little Clam, a modern New England coastal restaurant located within our boutique hotel, is seeking a Food & Beverage Supervisor to join our team.About Little ClamNestled within our boutique hotel, Little Clam offers an immersive culinary experience celebrating the freshness of local seafood and seasonal produce. Our menu highlights New England’s rich coastal heritage with a focus on New England's iconic coastal cuisine. Join us in creating memorable dining moments that capture the essence of our coastal surroundings. We Are Looking for Team Members Who:- Have a passion for hospitality and creating memorable guest experiences- Possess excellent communication and interpersonal skills- Thrive in a fast-paced environment- Knowledgeable about food and beverage offerings- Have a positive attitude and a strong work ethicIf you are ready to embark on a culinary journey that celebrates the flavors of the New England coast, we invite you to join us at Little Clam.We look forward to welcoming you to our team at Little Clam!The Food & Beverage Supervisor supports daily restaurant operations by leading the service team, maintaining high service standards, and ensuring an exceptional guest experience. This role requires strong leadership, attention to detail, and a hands-on approach, while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards, and values of the Benchmark.Your Role:Attend weekly meetings and communicate key updates and upcoming events to team membersShare information about the restaurant’s offerings and capabilities with other departments and guestsOversee daily food and beverage operations, ensuring seamless service flow and team coordinationAnticipate guest needs, respond promptly to requests, and resolve concerns professionallyMonitor food quality, presentation, and overall service standardsEnsure consistent adherence to food, beverage, and service standardsSupport cost control efforts for food, beverage, and laborAssist with inventory management, receiving, and product utilizationLead by example, demonstrating exceptional service standards and operational excellenceFoster a positive work environment that encourages employee engagement and retentionCollaborate with kitchen and management teams to improve service efficiencySupport all opening and closing procedures to ensure operational readinessAssist with hiring, training, and development of team membersProvide support across other food and beverage outlets as neededWhat are we looking for?High school diploma or equivalent required; degree in hospitality or a related field preferredMinimum of 2 years of experience in food and beverage or hospitalityPrior supervisory experience requiredDemonstrated leadership and team management capabilitiesExceptional communication and interpersonal skillsStrong problem-solving abilities with a focus on guest satisfactionAbility to thrive in a fast-paced, service-driven environmentKnowledge of food safety standards and industry best practicesAbility to stand and remain active for extended periodsFlexible schedule, including availability for evenings, weekends, and holidaysAbility to lift and carry moderate weights as requiredCompensation:$19.00-$20.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.