F&B Operations Supervisor - Guest Experience Leader

Shaner Hotels; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Shaner Hotels is seeking an experienced Food & Beverage Supervisor for Hotel Celare, a Marriott Tribute Portfolio property in Cincinnati, OH. You will oversee daily operations across dining outlets, banquets, and events with a hands-on leadership style.

You’ll ensure guest service excellence, maintain brand standards, train staff, and manage scheduling, productivity, and cost controls while upholding safety and quality. Weekend and holiday availability required.

Qualifications

• 1+ year of Food & Beverage or restaurant experience required.
• Previous supervisory experience preferred.
• Hotel experience is a plus.
• ServSafe and/or TIPS certification preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Supervise daily operations of restaurants, bars, and banquet functions
• Ensure exceptional guest service and resolve guest concerns professionally
• Maintain food and beverage safety and quality based on hotel, Shaner, and franchise specifications
• Maintain cleanliness, food safety, and brand standards
• Train and support team members to ensure quality service
• Assist with scheduling, productivity, and cost control efforts
• Communicate effectively with management and staff
• Ensure all opening/closing and daily operational procedures are completed
• Work a flexible schedule including weekends and holidays as needed

Skills

Leadership

Communication

Guest service

Job description

Shaner Hotels is seeking an experienced Food & Beverage Supervisor for Hotel Celare, a Marriott Tribute Portfolio property in Cincinnati, OH. You will oversee daily operations across dining outlets, banquets, and events with a hands-on leadership style.

You’ll ensure guest service excellence, maintain brand standards, train staff, and manage scheduling, productivity, and cost controls while upholding safety and quality. Weekend and holiday availability required.