F&B Operations Lead — Guest Experience & Growth

Atrium Hospitality; Tucson (AZ); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Internal promotions/career growth

401(k) plan with company match

Comprehensive health coverage

Paid time off & vacation

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is seeking a Restaurant/F&B Leader at Tucson Marriott University Park, Tucson, AZ. Lead daily F&B operations, ensure service excellence, and drive guest satisfaction while aligning with Atrium’s Core Values.

Responsibilities include overseeing banquet events, coaching staff, and managing costs, with a focus on safety and compliance in a busy hotel environment.

Qualifications

• 2+ years of F&B experience with leadership exposure
• Strong understanding of guest service standards and F&B trends
• Proficiency with Microsoft Office and cloud-based tools
• ServSafe and TIPS certification
• Flexibility to work varied schedules
• Hospitality degree or experience preferred

Responsibilities

• Lead daily operations across all Food & Beverage outlets, ensuring service excellence and team alignment with Atrium’s Core Values
• Drive revenue through creative promotions, upselling strategies, and collaboration with Culinary and Event Sales teams
• Oversee banquet execution and support client satisfaction through effective communication and agile event coordination
• Coach and develop associates across the department, building a strong service-focused culture
• Maintain financial responsibility by adhering to forecasts, managing labor, and monitoring departmental costs
• Ensure full compliance with health codes, licensing laws, and Atrium standards

Skills

Leadership experience

Guest service excellence

Flexible scheduling

Hospitality mindset

Education

Hospitality degree or experience

Tools

Microsoft Office

Cloud-based tools

Job description

Hotel:

Tucson Marriott University Park880 E 2nd StreetTucson, AZ 85719Full timeCompensation: $63,000.00

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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What You Will Do:

• Lead daily operations across all Food & Beverage outlets, ensuring service excellence and team alignment with Atrium’s Core Values.
• Drive revenue through creative promotions, upselling strategies, and collaboration with Culinary and Event Sales teams.
• Oversee banquet execution and support client satisfaction through effective communication and agile event coordination.
• Coach and develop associates across the department, building a strong service-focused culture.
• Maintain financial responsibility by adhering to forecasts, managing labor, and monitoring departmental costs.
• Ensure full compliance with health codes, licensing laws, and Atrium standards.

What We Are Looking For:

• 2+ years of F&B experience with prior leadership exposure—critical for confidently managing daily operations and team performance.
• Strong understanding of guest service standards and F&B trends—needed to elevate the dining experience and maximize profitability.
• Proficiency with Microsoft Office and cloud-based tools—essential for planning, reporting, and communication.
• ServSafe and TIPS certification—required to maintain safety and compliance across all service areas.
• Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays—vital for supporting a dynamic hotel environment.
• Hospitality degree or experience preferred—adds valuable perspective to managing service-driven teams.

What Atrium Leadership Looks Like:

• Accountable Achiever: You set clear goals and follow through with excellence.
• Agile Thinker: You adapt quickly and think proactively to solve problems.
• Talent Curator: You develop and inspire a strong, service-oriented team.
• Transparent Leader: You lead with integrity and foster open communication.
• Leading with SPIRIT: You reflect our core values—Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork—in every interaction.

Why Atrium?
Hear it from Jeffrey C. “The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success.”

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy