F&B Operations Lead - Club & Member Experience

Carmel Country Club; Carmel Commons (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical & prescription benefits

401k with match

Daily meals in club facility

Golf and tennis privileges

Job summary

Carmel Country Club is seeking an experienced Assistant Food & Beverage Manager to support the Director of F&B Operations and help deliver an outstanding member and guest dining experience. You will oversee service standards, assist with staffing and payroll tasks, and ensure compliance with safety and quality guidelines.

The role emphasizes staff development, testing service standards, recruiting support, and engaging with members to maintain a high level of hospitality.

Qualifications

• Minimum of three years working in a Food & Beverage environment with a strong track record of progression.
• Entry level wine knowledge preferred
• Complimentary employee meals

Responsibilities

• Communicate daily with the Director of F&B Operations to ensure a coordinated effort.
• Ensure compliance with guest satisfaction, food & beverage cost, labor cost, safety, sanitation and product preparation.
• Monitor member services to ensure standards meet guidelines.
• Maintain high visibility in dining rooms to welcome members and guests with prompt service.
• Assist with scheduling and payroll duties.

Skills

Food & Beverage experience

Team leadership

Hospitality knowledge

Guest service excellence

Education

Bachelor Degree in Hospitality and Tourism Preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

1947 SERVICE Regular Full Time Management Charlotte, NC, US

30+ days ago Requisition ID: 1182

Carmel Country Club is looking for an experienced and professional Assistant Food and Beverage Manager. This role is responsible for assisting management in creating a memorable experience for our Members and their Guests by achieving the highest level of satisfaction with a focus on exceptional service and dining.

Job Duties and Responsibilities:

• Communicate daily with the Director of F&B Operations to ensure a coordinated effort at providing a quality experience for all members and guests
• Ensure compliance with prescribed standards in the areas of guest satisfaction, food & beverage cost, labor cost, safety, sanitation and product preparation
• Actively monitor member services to ensure standards of operation constantly meet or exceed the presently established guidelines
• Consistently demonstrates accuracy, thoroughness, neatness and dependability to produce results in a timely and cost-effective manner
• Enforce all the club rules and regulations governing the use of the facilities
• Operate and maintain dining areas staffed with knowledgeable and competent personnel
• Maintain high visibility in dining rooms to welcome members and their guests and to ensure prompt, efficient and knowledgeable service
• Test team members with service exams on a regular basis as part of ongoing training
• Help develop/implement Food & Beverage standard of service and training program for all new employees
• Assist with performance reviews of team members
• Assist with recruiting and interviewing of prospective team members
• Attend all relevant operational meetings
• Complete daily/weekly/monthly reports as required
• Assist with scheduling and payroll duties

Qualifications:

• Minimum of Three years working in a Food & Beverage Environment with a strong track record of progression
• Bachelor Degree in Hospitality and Tourism Preferred
• Entry level wine knowledge preferred
• Complimentary employee meals
• Golf and Tennis playing privileges
• Paid time off
• 401K match
• Health benefits including Medical, Dental and Vision

Team members are required to work evenings, holidays and weekends on a consistent basis. Learn more about Carmel Country Club here.

We exceed expectations by following the C.A.R.M.E.L. Way

R elationship building

M aking it special

Our Chief Priorities

*Be the Premier Family Club in the Southeast

*Be an Employer of Choice in Charlotte

*Maintain Facility Excellence

*Deliver an Excellent Member Experience

We find creative ways to get to a “Yes”

Carmel is a club that offers what we can do as opposed to saying what we cannot do. Our team works together to find a way to accommodate member requests as long as the outcome is safe, legal, and courteous. Sometimes the hardest part of this is meeting the last requirement: courteousness. If the request will disrupt other members or negatively impact your team members, then we need to find a creative solution to offer the member.

About Us

Carmel has earned recognition as a Platinum Club of America, a Five Star Private Club and was named the number 13 private club in America by Club Leaders Forum. Charlotte Observer named Carmel Top Places to Work in 2023. We appreciate all these fine recognitions, but we take our greatest pride in our family atmosphere and all the wonderful moments members have experienced and shared over the years, and the teamwork shared by our team members. Carmel is a symbol of tradition in Charlotte, a place where the whole family loves to be, and everyone feels more at home.

What we offer:
*Competitive wages paid biweekly
*Benefits for regular, full-time team members:
Paid time off
Cost-shared medical & prescription benefits
Club paid basic life insurance, long and short-term disability
Dental, vision, life insurance, Health Savings Account
401k with Club match for eligible team members
*Perks for all team members
Daily meals, sodas, and ice cream located in a comfortable, air-conditioned environment inside the clubhouse
Golf and tennis playing privileges
Discounts on items in our Tennis and Golf shops
Training and growth opportunities

Please note:
*We regret that we cannot contact all applicants directly. You will receive an auto response when your application has been received.
*Offers of employment are contingent upon applicants consenting to, and successfully passing, a pre-employment screening.
*We are a drug free workplace.
*We comply with E-Verify procedures .
*If the position requires a team member to drive machinery or a golf cart, a valid driver's license must be presented, and a Motor Vehicle Report may be required.
*We comply with state and federal regulations for youth employment. You must be at least 16 years of age to work at Carmel Country Club and have a youth certificate filed. Learn more here: Youth Employment Certificate | NC DOL