F&B Operations & Guest Experience Director

Clubatsnoqualmieridge; Geneva (IL); On-site; USD 40,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) plan and match

Paid time off

Holiday pay

Golf & Tennis benefits

Employee assistance program

Job summary

Arcis Golf’s Eagle Brook Country Club in Geneva, IL seeks a Food & Beverage leader to select, develop, and retain staff while achieving financial targets and delivering exceptional guest experiences. You will oversee operations, respond to member requests, and implement strategic plans to improve quality and financial results.

The role requires strong leadership, communication, and organizational skills, with a focus on service excellence and cross-department collaboration.

Qualifications

• Strong verbal and written communication skills.
• Experience supervising others and leading a team.
• Excellent customer service skills.
• Attention to detail, planning and organizational skills.

Responsibilities

• Oversee food and beverage operation and ensure guest satisfaction.
• Review guest and member requests to determine action plans.
• Develop and implement short and long-term operational and financial plans for F&B.
• Ensure compliance with national programs and internal policies.
• Communicate effectively across departments.

Skills

Verbal communication

Written communication

Team leadership

Guest service

Job description

Arcis Golf’s Eagle Brook Country Club in Geneva, IL seeks a Food & Beverage leader to select, develop, and retain staff while achieving financial targets and delivering exceptional guest experiences. You will oversee operations, respond to member requests, and implement strategic plans to improve quality and financial results.

The role requires strong leadership, communication, and organizational skills, with a focus on service excellence and cross-department collaboration.