F&B Manager — Luxury Hotel Operations

Millennium Hotels and Resorts; Los Angeles (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) with Company Match

Paid Time Off & Holidays

Hotel Room Discounts

Employee Assistance Program

Job summary

The Biltmore Los Angeles, part of Millennium Hotels & Resorts, seeks an experienced Food and Beverage Manager to lead all F&B operations and drive guest satisfaction and profitability in a luxury hotel setting.

You will supervise the F&B team, uphold high standards, manage budgets, and coordinate events across outlets while ensuring compliance with health, safety, and liquor laws. A strong leader with hospitality acumen is essential.

Qualifications

• Proven experience in food and beverage management.
• Strong leadership and team management skills to inspire and develop staff.
• Comprehensive knowledge of food and beverage operations, including banquet and catering services.
• Excellent financial acumen, including budgeting, cost control, and revenue management.
• Familiarity with health, safety, and liquor laws and regulations.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Capable of managing multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving abilities.

Responsibilities

• Coordinate daily pre-shift meetings to communicate specials and offerings effectively to the F&B team, ensuring alignment and motivation.
• Actively manage F&B operations, ensuring quality service and engaging with guests and staff during operations.
• Address and resolve guest complaints promptly and effectively, handling complex issues with professionalism and discretion.
• Create and maintain procedural protocols for F&B operations, ensuring consistency and efficiency.
• Ensure daily setup and breakdown are completed, maintaining adherence to brand standards.
• Verify that setups are in order before and at the end of each shift, ensuring preparations are made for the next day.
• Schedule events, finalize contracts, obtain security deposits, and seek new business opportunities.
• Coordinate, set up, and manage special events to ensure seamless execution.
• Ensure compliance with departmental policies, procedures, and standards, promoting a culture of excellence.
• Complete daily, weekly, and monthly management administrative duties, including: operations reports, financial documentation, guest correspondence, HR paperwork, evaluations, SOPs, safety checklists, ordering and inventory documentation, PR/marketing tasks.

Skills

Leadership

F&B operations

Budgeting & finance

Customer service

Regulations knowledge

Flexibility

Team management

Operations management

Education

High school diploma or equivalent

Bachelor's degree or equivalent experience preferred

Job description

The Biltmore Los Angeles, part of Millennium Hotels & Resorts, seeks an experienced Food and Beverage Manager to lead all F&B operations and drive guest satisfaction and profitability in a luxury hotel setting.

You will supervise the F&B team, uphold high standards, manage budgets, and coordinate events across outlets while ensuring compliance with health, safety, and liquor laws. A strong leader with hospitality acumen is essential.