F&B Host

HSH Group / The Peninsula Hong Kong; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a Five Star Five Diamond luxury brand as a Host at The Peninsula Chicago, delivering exceptional guest experiences in a fast-paced restaurant environment. With responsibilities including reservation management and guest interaction, this role offers competitive pay and outstanding benefits in a prestigious setting.

Benefits

10 vacation days per year

9 paid holiday days per year

Complimentary employee meals

80% company-paid medical, dental and vision coverage

Retirement plan with 5% company match

Discounted and complimentary room nights at The Peninsula Hotels

Qualifications

• Must have at least 2 years guest service experience.
• Knowledge of Open Table or other computerized reservation system.
• Impeccable grooming and excellent presentation.

Responsibilities

• Responsible for reservation handling, greeting and seating guests.
• Perform pre-service and after-service procedures per hotel standards.
• Handle daily take-out orders and confirm reservations.

Skills

Guest service

Multi-tasking

Wine knowledge

Tools

Open Table

Job description

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Host to join our F&B team to achieve the company’s objectives and create a memorable guest experience.

Be a part of a Five Star Five Diamond luxury brand

Work with a busy, fast paced environment

Exceptional health benefits package and 401(k) with company match.

Key Accountabilities:

Responsible for all activities related to reservation handling, greeting, seating and farewell in the Restaurant as per standards set by the hotel.

Perform pre-service and after-service procedures as per standards.

Confirm reservations and large parties 2 days out.

Handle on-the-day reservations to Peninsula standards.

Understand and accurately follow the standard of sequence of service.

Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area and make recommendations for corrections and improvement as needed.

Responsible to daily take-out orders over the phone or in person

General Requirements:

Must have at least 2 years guest service experience

Knowledge of Open Table or other computerized reservation system

Wine knowledge

Ability to multi-task

Impeccable grooming and excellent presentation

Outgoing, well spoken, polite, levelheaded, patient, ability to smile easily and get along with different personality types

Ability to handle high stress situations.

Benefits We Offer:

10 vacation days per year

9 paid holiday days per year

5 Chicago Paid Sick Leave days per year

5 Chicago Paid Leave days per year

Complimentary employee meals

Discounted parking

Discounted and complimentary room nights at The Peninsula Hotels

50% discount on spa services

25% discount on spa retail

80% company-paid medical, dental and vision coverage

Complimentary life insurance

Complimentary long-term disability

Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to conencting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $23-25 per hour.