F&B Hospitality Specialist (Server)

Gold Country Casino; Oroville (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated F&B Hospitality Specialists to enhance guest experiences in a vibrant casino environment. This role involves utilizing innovative service technologies to create memorable dining moments while ensuring guest satisfaction. Candidates should embody a genuine commitment to hospitality and possess strong communication skills. Join a dynamic team where your contributions will be valued, and help provide a fun and friendly atmosphere for guests. Weekend and holiday availability is essential for this exciting opportunity.

Qualifications

• Multitasking and knowledge of beverages are essential.
• Candidates must pass drug screening and background checks.

Responsibilities

• Welcome guests and assist with the TOAST ordering platform.
• Provide cocktail service and manage guest tables effectively.

Skills

Hospitality Commitment

Time Management

Team Collaboration

Communication Skills

Attention to Detail

Initiative

Education

High School Diploma or GED

Tools

TOAST QR Code Ordering Platform

TOAST Handheld POS

Job description

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Summary

Our purpose is to provide a fun, friendly, and hospitable experience for all our guests. Utilizing the latest QR Code and Handheld service technologies, our Hospitality Specialists deliver a unique and engaging dining experience in the North State. We seek "Champions of Hospitality" who thrive in the moment and strive to entertain and indulge our patrons throughout their guest journey.

Essential Duties

1. Welcome and direct guests upon arrival.
2. Assist guests with the TOAST QR Code ordering platform.
3. Provide cocktail service using the TOAST Handheld POS.
4. Inspect and test currency to prevent accepting counterfeit bills.
5. Manage guest tables thoughtfully and personally.
6. Process payments accurately, including Tier Resort Benefit Card discounts for players.
7. Promote venue specials, promotions, and events.
8. Assist with expediting food and drink orders.
9. Enhance guest experience with thoughtful recommendations.
10. Maintain a clean, comfortable, and fun environment.

Qualifications

Successful candidates should multitask effectively, possess knowledge of beer, wine, and liquor, and perform all essential duties satisfactorily. Reasonable accommodations are available for individuals with disabilities. Candidates must pass drug screening, background checks, and obtain food safety and responsible beverage service training.

Skills & Attributes

• Genuine commitment to hospitality and guest service.
• Strong time and task management skills.
• Ability to collaborate with the team for excellent guest experiences.
• Excellent communication, friendliness, and sociability.
• Attention to detail, accommodating, and attentive.
• Initiative to find creative ways to improve guest experience.

Education & Experience

High School Diploma or GED equivalent.

Language Skills

Ability to read, interpret safety and operating manuals, and communicate effectively with managers, customers, and the public.

Mathematical Skills

Ability to perform basic math operations and compute rates, ratios, and percentages.

Reasoning Ability

Ability to follow instructions and solve problems involving multiple variables.

Physical Demands

Must be able to talk, hear, bend, stand, walk, sit, and lift at least 30 pounds. Ability to stand for up to 8 hours and see clearly at various distances.

Work Environment

Moderate to loud noise levels, increasing on the casino floor. Must work in a fast-paced, smoking environment, prioritizing customer satisfaction.

Additional Notes

This position requires weekend and holiday availability.

Preferences

Native American preference applies, with seniority considerations.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality