F&B Food Runner

Gun Lake Casino Resort; Wayland (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated F&B Food Runner to provide exceptional customer service while supporting various Food & Beverage venues. This entry-level position emphasizes the importance of food quality and guest satisfaction, requiring strong communication skills and attention to detail. The ideal candidate will thrive in a dynamic environment, ensuring prompt delivery of food and beverages while maintaining cleanliness and adhering to safety standards. Join a team that values respect, honesty, and teamwork, and take the first step in a rewarding career in the hospitality industry.

Qualifications

• Must be 18+ years of age and possess a high school diploma or equivalent.
• Prior experience expediting food and carrying trays preferred.

Responsibilities

• Maintain a professional attitude and ensure positive guest interactions.
• Assist in the prompt delivery of food and beverages to guests.

Skills

Customer Service

Food Safety Knowledge

Time Management

Communication Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

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Position Summary

The F&B Food Runner is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The incumbent’s primary responsibility is for expediting food and running food to the guest in accordance with all company policies and procedures with an emphasis on monitoring food quality and appearance. The incumbent will assist in ensuring prompt delivery of all food and beverages, alcoholic and non-alcoholic as well as assisting in pre-bussing tables by removing dirty plates and silverware that Guests are not using. The incumbent must also possess knowledge of all casino-wide features and promotions to be able to assist their Guests with any questions.

Position Summary

The F&B Food Runner is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The incumbent’s primary responsibility is for expediting food and running food to the guest in accordance with all company policies and procedures with an emphasis on monitoring food quality and appearance. The incumbent will assist in ensuring prompt delivery of all food and beverages, alcoholic and non-alcoholic as well as assisting in pre-bussing tables by removing dirty plates and silverware that Guests are not using. The incumbent must also possess knowledge of all casino-wide features and promotions to be able to assist their Guests with any questions.

About Us

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In This Role

• Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
• Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s company-wide culture and “Unsurpassed Service” standards at all times.
• Inform the immediate supervisor of any product shortages and equipment needs.
• Always conduct yourself in a positive, professional manner that reflects “Unsurpassed Service” practices.
• Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards.
• Have knowledge of where the MSDS booklet is located for your area.
• Display knowledge of all emergency procedures.
• Knowledge of proper service of food and drink.
• Must have a detailed knowledge of the menu, features, specials, beverages, preparation of food, and prices.
• Observe and anticipate guests’ needs: condiments, dressings, silverware, etc.
• Complete assigned side work and any additional tasks with an “Unsurpassed Service” manner of teamwork.
• Responsible for informing the manager on duty of any Team Member or Guest opportunities.
• Monitor the cleanliness of assigned stations including floors and assist in keeping the area free of debris.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Must manage time effectively with minimum supervision.
• Ability to demonstrate sound judgment and mature decision-making.
• All other duties as assigned.
  
  

Essential Qualifications

• Must be 18+ years of age.
• High School Diploma or equivalent preferred.
• Prior experience expediting food and carrying trays preferred.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Must demonstrate sound judgment and mature decision-making.
• Must possess and demonstrate great attention to detail in order to maintain the area’s appearance and operating standards.
• Must manage time effectively with minimal supervision.
• Must be able to work a flexible schedule.
• Must possess creativity and organizational ability.
• Must be able to perform most work independently or as part of a close-knit team.
• Must be able to obtain the required TIPS Certification and maintain certification.
  
  

Physical Requirements

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.
• Ability to lift and carry full tray/bus trays up to 50 lbs.
  
  

Work Conditions

Work is typically in a kitchen environment, back-of-house area, or on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer And Conditions Of Employment

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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