F&B Food Runner

Gun Lake Casino; Wayland (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Food Runner to deliver exceptional service in a vibrant environment. This role focuses on expediting food and ensuring guests receive their orders promptly and accurately, embodying the core values of respect, honesty, and humility. The ideal candidate will thrive in a fast-paced setting, showcasing their ability to manage time effectively while maintaining a professional demeanor. Join a team that values personal ownership and promotes a culture of unsurpassed service, where every team member plays a vital role in creating memorable experiences for guests.

Qualifications

• Must be 18+ years of age and have a high school diploma or equivalent.
• Prior experience in food expediting and carrying trays preferred.

Responsibilities

• Provide AAA 4-Diamond customer service while expediting food.
• Assist in maintaining cleanliness and organization of the work area.
• Communicate effectively with guests and team members.

Skills

Customer Service

Food Expediting

Communication

Time Management

Attention to Detail

Education

High School Diploma or equivalent

Job description

Position Summary:

The F&B Food Runner is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The incumbent’s primary responsibility is for expediting food and running food to the guest in accordance with all company policies and procedures with an emphasis on monitoring food quality and appearance. The incumbent will assist in ensuring prompt delivery of all food and beverages, alcoholic and non-alcoholic as well as assisting in pre-bussing tables by removing dirty plates and silverware that Guests are not using. The incumbent must also possess knowledge of all casino-wide features and promotions to be able to assist their Guests with any questions.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
• Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s company-wide culture and “Unsurpassed Service” standards at all times.
• Inform the immediate supervisor of any product shortages and equipment needs.
• Always conduct yourself in a positive, professional manner that reflects “Unsurpassed Service” practices.
• Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards.
• Have knowledge of where the MSDS booklet is located for your area.
• Display knowledge of all emergency procedures.
• Knowledge of proper service of food and drink.
• Must have a detailed knowledge of the menu, features, specials, beverages, preparation of food, and prices.
• Observe and anticipate guests’ needs: condiments, dressings, silverware, etc.
• Complete assigned side work and any additional tasks with an “Unsurpassed Service” manner of teamwork.
• Responsible for informing the manager on duty of any Team Member or Guest opportunities.
• Monitor the cleanliness of assigned stations including floors and assist in keeping the area free of debris.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Must manage time effectively with minimum supervision.
• Ability to demonstrate sound judgment and mature decision-making.
• All other duties as assigned.

Essential Qualifications:

• Must be 18+ years of age.
• High School Diploma or equivalent preferred.
• Prior experience expediting food and carrying trays preferred.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Must demonstrate sound judgment and mature decision-making.
• Must possess and demonstrate great attention to detail in order to maintain the area’s appearance and operating standards.
• Must manage time effectively with minimal supervision.
• Must be able to work a flexible schedule.
• Must possess creativity and organizational ability.
• Must be able to perform most work independently or as part of a close-knit team.
• Must be able to obtain the required TIPS Certification and maintain certification.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.
• Ability to lift and carry full tray/bus trays up to 50 lbs.

Work Conditions:

Work is typically in a kitchen environment, back-of-house area, or on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.