F&B Center Bar Bartender PT

Kickapoo Lucky Eagle Casino Hotel; Eagle Pass (TX); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a friendly and skilled Beverage Shift Lead to join their dynamic team. In this role, you will provide exceptional service to guests while ensuring compliance with all beverage laws and regulations. You will be responsible for preparing and serving drinks, maintaining a clean and organized work environment, and handling transactions accurately. This position offers an exciting opportunity to work in a fast-paced casino environment where your contributions will enhance the guest experience. If you thrive under pressure and enjoy building relationships with guests, this role is perfect for you.

Qualifications

• High School Diploma or GED required.
• Ability to obtain TABC certification.
• Bartending certification or experience preferred.

Responsibilities

• Provide excellent service to guests while preparing drinks.
• Ensure compliance with laws and regulations.
• Monitor bar for timely beverage service.

Skills

Customer Service

Bartending

Communication Skills

Problem-Solving

Multi-tasking

Education

High School Diploma or GED

Tools

POS System

Job description

Reports to:

F&B Beverage Shift Lead

Job Summary:

Provide friendly, excellent service to every guest who approaches the bar while preparing and pouring drinks for guests and beverage servers, ensuring all applicable laws and regulations regarding the safe and responsible sale and service of alcoholic beverages are strictly followed.

Essential Functions:

• Ensure compliance with Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
• Deliver high standards of guest service by attentively listening and responding to guest and team member concerns and questions.
• Maintain a steady flow of service to guests, cocktail servers, and food servers.
• Greet guests upon arrival, use their names during interactions, remember preferences, thank them, and invite them to return.
• Prepare beverages promptly and accurately using approved measuring tools and techniques.
• Process sales transactions accurately and promptly, providing receipts for credit card transactions or upon guest request.
• Monitor the bar continuously to ensure timely beverage service for all guests.
• Comply with laws, policies, and procedures related to the service and sale of alcohol, including verifying guest age (30+), and ensuring responsible service standards.
• Observe guest behavior to prevent intoxication and disorderly conduct.
• Handle guest issues professionally and communicate concerns to management.
• Maintain knowledge of menus, promotions, programs, and gaming options such as Slots, Poker, and Bingo, and share this information with guests.
• Keep the work environment clean, sanitized, and organized, following health and safety standards.
• Use personal protective equipment as required and operate all equipment safely and properly.
• Stock, set up, and break down the service well, and receive stock according to specifications.
• Maintain a professional appearance and a courteous, friendly attitude at all times.
• Perform bar back duties in the absence of a bar-back.
• Record all sales accurately in the POS system and handle funds properly.
• Submit end-of-shift financial reports and receipts.
• Promote KLECH core values and MAD skills.
• Manage and safeguard confidential information.
• Complete all required training satisfactorily.
• Ensure compliance with Federal currency transaction reporting, Title 31, IRS CTRs, SARs, and anti-money laundering policies, maintaining accurate records as needed.
• Perform other duties as assigned.

Minimum Requirements and Qualifications:

• High School Diploma or GED required.
• Ability to obtain and maintain TABC certification.
• Bartender certification or at least one year of bartender experience preferred.
• Understanding of and ability to accept the risks involved in this role.
• Knowledge of wine and alcohol beverage preparation preferred.
• Strong communication skills in English; additional languages such as Spanish are a plus.

Other Criteria:

Preference given to qualified Kickapoo Traditional Tribe of Texas members and Native Americans.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Effective relationship-building skills with management, vendors, and staff.
• Ability to work under pressure in a fast-paced environment.
• Multi-tasking and meeting multiple deadlines.
• Critical thinking, analytical skills, and guest service skills.
• Positive attitude, strong organizational and leadership qualities.
• Mathematical skills for measuring and transaction handling.
• Problem-solving and data collection skills.
• Ability to understand complex instructions.
• Ability to work with diverse individuals and demonstrate leadership and empathy.
• Maintain confidentiality and follow guest service programs.

Physical Demands:

• Regularly stand, sit, walk, push, pull, climb, bend, reach, talk, and listen.
• Concentrate for prolonged periods.
• Visual acuity for close, distance, peripheral, and depth perception.
• Effective communication in person and via telecommunications.
• Manual dexterity for operating equipment.
• Frequently lift/move up to 50 lbs.

Work Environment:

• Casino floor and office settings, with frequent walking and standing in a smoky environment.
• Variable noise levels, extended hours, and irregular shifts, including nights, weekends, and holidays.
• Potential exposure to difficult guests, irate staff, various lighting, and environmental risks.
• Travel may be required.