Eyewear Specialist

TOTAL VISION LLC; Dublin (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Total Vision LLC in Dublin, CA is hiring for a full‑time hourly position focused on eyewear sales and patient care. You will assist with frame and lens selection, verify insurance, and educate patients on lens options and care.

Experience in optical environments is preferred; bilingual English/Mandarin is a plus. Expect a team‑oriented role with potential for cross‑training across office tasks and strong customer service expectations.

Qualifications

• High school diploma or GED plus 2–3 years related experience.
• Optical experience preferred.
• Bilingual in English and Mandarin.
• Strong customer service and sales skills.
• Able to communicate effectively with customers and coworkers.

Responsibilities

• Assist patients with frame and lens selection.
• Educate patients on lens options and needs.
• Ensure proper fit and measurements for various lens types.
• Explain benefits of multiple pairs of glasses.
• Verify patient insurance and explain benefits.
• Dispense glasses and discuss adaptation to prescriptions.
• Assist with repairs and adjustments.
• Ensure timely patient communications and updates.

Skills

Customer Service

Sales

Team Player

Communication

Optical Knowledge

Cross-Training

Education

High school diploma or GED

Tools

Manufacturing software

Payroll systems

Excel

Inventory software

Order processing systems

Project management software

Word

Email software

Job description

Job Details: Job Location: GV Dublin - Dublin, CA 94568; Position Type: Full Time- Hourly; Education Level: High School; Salary Range: $20.00 - $24.00 Hourly; Travel Percentage: Negligible.

Total Vision LLC is a group of highly successful optometry practices that have aligned toward a common goal of world-class eye‑care results for its patients and California communities. We are a company that is seeing significant growth and are looking for top‑notch team members with the passion, energy, focus and commitment to excel in this type of environment.

Core Duties and Responsibilities

• Assists patients with proper frame and lens selection.
• Educates patients on various options for clear lenses, sunglasses, and any other needs the patient may have.
• Ensures proper fit and measurements for all lens types including single vision, bifocal, progressive and others.
• Educates patients on the benefits of having multiple pairs of glasses to fill all their eye‑care needs.
• Verifies patient insurance and explains their benefits.
• Dispenses glasses and makes sure patients knows about adaptation to new prescriptions, lens types, etc.
• Helps patients with repairs and adjustments.
• Ensures patient phone calls are returned in a timely manner and patient is informed of any delays with eye‑wear purchased.
• Assists with any other tasks that need to be completed in the office.
• Lab experience in edging, finishing and surfacing preferred.

Position Requirements

• High school diploma or GED; and two to three years related experience and/or training; or equivalent combination of education and experience.

Other Skills

• Bilingual in English and Mandarin.
• Customer Service – Must exhibit excellent customer service skills, ensuring each patient interaction exceeds their expectations.
• Sales – Demonstrate strong relationship‑building skills with customers and ability to educate patients on their options resulting in successful purchases at the practice.
• Team Player – Must be a team player and able to effectively communicate with fellow co‑workers, supervisors, and managers.
• Computer – To perform this job successfully, an individual should have knowledge of manufacturing software, payroll systems, spreadsheet software (Excel), inventory software, order processing systems, project management software, word processing software (Word), and electronic mail software.
• Language – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Optical Knowledge – It is preferred, but required that the candidate has optical experience.
• Cross‑Training – This role will require the candidate to cross‑train and assist other roles in the office as needed. Ability to be flexible with work environment.

Physical Requirements

Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity and eye‑hand coordination are critical. Employee is subject to inside environmental conditions.

Employee’s schedule could include after hour projects, as needed. Travel to other practices, as needed.

This description is not intended to include all job duties. Team members may be requested to do other job‑related tasks other than those listed here.

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.