Eyewear Specialist

TOTAL VISION LLC; San Diego (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

TOTAL VISION LLC in San Diego, CA is seeking full-time team members who are passionate about providing excellent eye care. Candidates must have a high school diploma and two to three years of experience. Bilingual skills and proficiency in customer service are essential, alongside a willingness to assist in various office roles.

This role involves assisting patients with frame selection, verifying insurance, and providing lens education. The environment demands excellent communication and team collaboration.

Qualifications

• Two to three years of related experience and/or training preferred.
• Ability to read and interpret safety rules and other documents.
• Must be physically able to sit, read a computer screen, and lift up to 20 lbs.

Responsibilities

• Assist patients with frame and lens selection.
• Educate patients on lens options and adaptations.
• Verify patient insurance and explain benefits.
• Dispense glasses and assist with repairs.
• Return patient phone calls in a timely manner.
• Cross-train and assist other office roles as needed.

Skills

Bilingual in English and Mandarin

Excellent customer service skills

Sales skills

Team player

Computer proficiency

Optical knowledge

Cross-training flexibility

Education

High school diploma or GED

Job description

Job Details

Job Location: TV Sports Arena - San Diego, CA 92110

Position Type: Full Time - Hourly

Education Level: High School

Salary Range: $20.00 - $24.00 Hourly

Travel Percentage: Negligible

Total Vision LLC is a group of highly successful optometry practices that have aligned towards a common goal of world-class eye-care results for its patients and California communities. We are a company that is seeing significant growth and are looking for top‑notch team members with the passion, energy, focus and commitment to excel in this type of environment.

Core Duties and Responsibilities

• Assists patients with proper frame and lens selection.
• Educates patients on various options for clear lenses, sunglasses, and any other needs the patient may have.
• Ensures proper fit and measurements for all lens types including single vision, bifocal, progressive and others.
• Educates patients on the benefits of having multiple pairs of glasses to fill all their eye care needs.
• Verifies patient insurance and explains their benefits.
• Dispenses glasses and ensures patients are informed about adaptation to new prescriptions, lens types, etc.
• Helps patients with repairs and adjustments.
• Ensures patient phone calls are returned in a timely manner and informs patients of any delays with eye‑wear purchased.
• Assists with any other tasks that need to be completed in the office.
• Lab experience in edging, finishing and surfacing preferred.

Position Requirements

• High school diploma or general education degree (GED); and two to three years related experience and/or training; or equivalent combination of education and experience.

Other Skills

• Bilingual in English and Mandarin.
• Customer Service – Must exhibit excellent customer service skills, ensuring each patient interaction exceeds their expectations.
• Sales – Demonstrate strong relationship building skills with customers and ability to educate patients on their options resulting in successful purchases at the practice.
• Team Player - Must be a team player and able to effectively communicate with fellow co‑workers, supervisors, and managers.
• Computer – Proficiency with manufacturing, payroll, spreadsheet, inventory, order processing, project management, word processing, and electronic mail software.
• Language – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, write routine reports and correspondence, and speak effectively before groups of customers or employees.
• Optical Knowledge – It is preferred, but required, that the candidate has optical experience.
• Cross‑Training – This role will require the candidate to cross‑train and assist other roles in the office as needed and be flexible with the work environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity and eye–hand coordination are critical. Employee is subject to inside environmental conditions.

Employee’s schedule could include after‑hour projects, as needed. Travel to other practices, as needed.

This description is not intended to include all job duties. Team members may be requested to do other job‑related tasks other than those listed here.

Equal Opportunity Employer

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.