Eyewear Specialist

TOTAL VISION LLC; Culver City (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Total Vision LLC is a group of optometry practices focused on delivering world‑class eye‑care results for patients and California communities. The company is experiencing significant growth and seeks dedicated team members with passion, energy, focus, and commitment to excel in a fast‑paced environment.

Assists patients with frame and lens selection, educates on options for clear lenses and sunglasses, and ensures proper fit and measurements for various lens types.

Qualifications

• High school diploma or GED with 2–3 years of related experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Assist patients with frame and lens selection.
• Educate patients on lens options and sunglasses.
• Ensure proper fit and measurements for lens types.
• Explain insurance benefits and process to patients.
• Dispense glasses and explain adaptation to prescriptions.
• Assist with repairs and adjustments.
• Ensure timely return of patient phone calls and communicate delays.
• Assist with other office tasks as needed.
• Lab experience in edging, finishing and surfacing preferred.

Skills

Customer Service

Sales

Team Player

Computer literacy

Optical Knowledge

Cross-Training

Communication

Education

High School Diploma or GED

Tools

Excel

Payroll systems

Inventory software

Order processing systems

Word

Email

Manufacturing software

Project management software

Job description

Job Details

Location: TV Culver City – Los Angeles, CA 90066
Position Type: Full Time - Hourly
Education Level: High School
Salary Range: $20.00 - $24.00 Hourly

Total Vision LLC is a group of highly successful optometry practices focused on delivering world‑class eye‑care results for patients and California communities. The company is experiencing significant growth and seeks dedicated team members with passion, energy, focus, and commitment to excel in a fast‑paced environment.

CORE DUTIES AND RESPONSIBILITIES

• Assists patients with proper frame and lens selection.
• Educates patients on various options for clear lenses, sunglasses, and other needs.
• Ensures proper fit and measurements for all lens types, including single vision, bifocal, progressive and others.
• Educates patients on the benefits of having multiple pairs of glasses to meet all eye‑care needs.
• Verifies patient insurance and explains their benefits.
• Dispenses glasses and informs patients of adaptation to new prescriptions, lens types, etc.
• Helps patients with repairs and adjustments.
• Ensures patient phone calls are returned in a timely manner and informs patients of any delays with eyewear purchased.
• Assists with any other tasks that need to be completed in the office.
• Lab experience in edging, finishing and surfacing preferred.

POSITION REQUIREMENTS

• High school diploma or general educational development (GED) and two to three years of related experience and/or training, or an equivalent combination of education and experience.

OTHER SKILLS

• Customer Service – Must exhibit excellent customer service skills, ensuring each patient interaction exceeds expectations.
• Sales – Strong relationship building skills with customers and ability to educate patients on options resulting in successful purchases at the practice.
• Team Player – Must be a team player and able to effectively communicate with co‑workers, supervisors, and managers.
• Computer – Knowledge of manufacturing software, payroll systems, spreadsheet software (Excel), inventory software, order processing systems, project management software, word processing software (Word), and electronic mail software.
• Language – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees.
• Optical Knowledge – Preferred, but required that the candidate has optical experience.
• Cross‑Training – The role will require the candidate to cross‑train and assist other roles in the office as needed; flexibility with the work environment is essential.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, eye and hand coordination are critical. Employee is subject to inside environmental conditions.

Employee’s schedule could include after‑hour projects, as needed. Travel to other practices, as needed.

This description is not intended to include all job duties. Team members may be requested to perform other job‑related tasks other than those listed here.

Equal Employment Opportunity

Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.