Eyewear Sales & Patient Care Specialist

Shopko Optical; Duluth (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

On-the-Job Training & Certification

Vacation, volunteer pay holidays, and

Personal day

Sick Pay & Sick/ Safe Leave

Employee Assistance Program

Job summary

Shopko Optical is seeking a Full-time Optical Sales Associate in Duluth, MN. On-the-job training provided, no experience necessary. You will assist customers in selecting eyewear, prepare orders, and support patient care.

Responsibilities include analyzing eyewear needs, recommending lenses and frames, and processing billing and lab work. A friendly, customer-focused team environment awaits.

Qualifications

• High School graduate or equivalent.
• Maintain license as required by state.
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to analyze prescriptions, repairs and adjustments, and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service according to company standards.
• Analyze patient eyewear needs and recommend lenses, coatings, and frames.
• Assist patients in selecting frames; ensure proper measurements and prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs, adjustments and contact lens care.
• Assist Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts; prepare work orders for Optical Lab; process medical billing.
• Ensure proper merchandising of frame inventory.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Education

High School Graduate or equivalent

Job description

Shopko Optical is seeking a Full-time Optical Sales Associate in Duluth, MN. On-the-job training provided, no experience necessary. You will assist customers in selecting eyewear, prepare orders, and support patient care.

Responsibilities include analyzing eyewear needs, recommending lenses and frames, and processing billing and lab work. A friendly, customer-focused team environment awaits.