Eyewear Retail Sales Specialist

Luxottica; Aurora (CO); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Retail Sales Associate to deliver exceptional customer service and build strong client relationships while achieving sales targets through deep product knowledge and personalized recommendations.

You will stay current on trends, upsell and cross-sell, and maintain a welcoming store environment. Flexible hours including evenings and weekends are required to support a premium eyewear experience.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in eyewear/luxury retail.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, adaptable, respectful and open to feedback.
• Is a natural problem-solver and analytical thinker, able to identify issues and implement solutions.

Responsibilities

• Provide outstanding customer service to all clients, ensuring needs are met and shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Skills

Retail sales

Customer service

Communication skills

Team player

Multitasking

Problem-solving

Education

High school diploma

Tools

POS system

Job description

LensCrafters is seeking a Retail Sales Associate to deliver exceptional customer service and build strong client relationships while achieving sales targets through deep product knowledge and personalized recommendations.

You will stay current on trends, upsell and cross-sell, and maintain a welcoming store environment. Flexible hours including evenings and weekends are required to support a premium eyewear experience.