Eyewear Consultant — Patient-Focused Sales

MyEyeDr.; Georgetown (DE); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Vision coverage

Associate discounts on products

Training provided

Job summary

MyEyeDr. is looking for an Eyewear Consultant to deliver personalized eyecare and a best-in-class patient experience in our store. You will support doctors and teams, learning about products and benefits while guiding patients through frame and lens selections.

No optical experience is required initially; training and tools are provided to help you learn quickly. Weekend and evening shifts may be required as part of a collaborative office environment.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient‑centric person who thrives in a fast‑paced environment
• Team player who is willing to collaborate to provide the best patient experience

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales experience

Willing to learn

Job description

MyEyeDr. is looking for an Eyewear Consultant to deliver personalized eyecare and a best-in-class patient experience in our store. You will support doctors and teams, learning about products and benefits while guiding patients through frame and lens selections.

No optical experience is required initially; training and tools are provided to help you learn quickly. Weekend and evening shifts may be required as part of a collaborative office environment.