EyeCare Advisor

For Eyes; Maple Shade Township (NJ); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Employee discounts

Job summary

For Eyes is seeking a Casual Part-Time EyeCare Advisor in Maple Shade to deliver exceptional customer service while assisting patients with eyewear selections and vision care products. You will support the Doctor, process transactions, and maintain records with HIPAA compliance in a fast-paced retail environment.

Responsibilities include explaining tests and services, aiding in frame and lens choices, and contributing to store promotions and merchandise presentation.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Leadership skills.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greet customers promptly and assist with eyewear selections.
• Explain all required paperwork, tests, products and services in Doctor's office.
• Maintain HIPAA-compliant patient records and eyewear inventory.
• Operate POS system and process transactions accurately.
• Support store promotions and visual merchandising.
• Collaborate with Optometrist and management to ensure optimal patient care.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Sales

Math basics

Store knowledge

Education

High School diploma or equivalent

Tools

Cash register

Job description

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

Requisition ID: 945373
Store #: 00M277 FE Maple Shade
Position: Casual Part-Time

Job Description

General Function

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric. Delivers the store's key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supercision of the Store Manager and within the scope of state law and the policies of For Eyes.

Major Duties & Responsibilities

• Greets customers without delay (within 30 seconds)..
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• In Doctor's office explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution. .
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTOR'S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

Basic Qualifications

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Leadership skills
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Preferred Qualifications

• Previous experience in customer service, retail and/or optical
• Strong interpersonal skills

Pay Range: 18.95 - 26.79

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.