External Client Care Coordinator– Elevate Service, Ensure Quality Care

Comfort Keepers; Lebanon (Lebanon County); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as an External Coordinator, where you will play a crucial role in ensuring quality in-home care for clients. This position involves collaborating with a dedicated Support Team to manage client resources and connect with families and providers. The ideal candidate will possess excellent communication and organizational skills, with a strong focus on building relationships. Enjoy a flexible schedule, opportunities for advancement, and a supportive work environment that values your contributions. If you're passionate about making a difference in people's lives, this role is perfect for you.

Benefits

Bonus based on performance

Company car

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Proficiency in Microsoft Office and related software.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Handle client inquiries and schedule visits.
• Assess client and caregiver needs, ensuring safety and quality care.
• Coordinate shifts and resolve scheduling issues.

Skills

Microsoft Office

Communication Skills

Organizational Skills

Problem-Solving Skills

Sales Abilities

Job description

External Client Care Coordinator – Elevate Service, Ensure Quality Care

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Job Summary:

As an External Coordinator at Comfort Keepers, you will ensure continuity of care for clients across Hazleton, Pottsville, Selinsgrove, Cleona, and Bloomsburg. Collaborate with our Support Team to coordinate in-home services, manage client care resources, and connect with staff, families, community providers, and third-party payers.

Benefits:

• Bonus based on performance
• Company car
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Essential Functions:

• Handle client inquiries, qualify leads, and schedule visits
• Assess client and caregiver needs, ensuring safety and quality care
• Coordinate shifts, resolve scheduling issues, and conduct regular visits
• Facilitate caregiver and family training
• Maintain compliance through documentation and care monitoring
• Serve as a vital link between clients, providers, and the Client Services team
• Participate in on-call rotations and management meetings
• Complete administrative tasks and drive care improvements

Qualifications:

• Proficiency in Microsoft Office and related software
• Excellent communication, organizational, and problem-solving skills
• Strong sales abilities and business acumen
• Confidentiality, attention to detail, and a positive, professional attitude

Success Factors:

• Build strong relationships with staff, clients, and families
• Maintain a professional image and an upbeat morale
• Exhibit strong listening, writing, and idea-sharing skills

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Individual and Family Services