External Care Manager (ECM)

Complete Care; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Complete Care is seeking an External Care Manager to support our Chicago market across three skilled nursing facilities. This field-based role focuses on admissions by coordinating transitions from hospitals to post-acute care and building strong hospital partnerships.

You will conduct daily in-person visits, collaborate with admissions, clinical, and leadership teams, and help drive census growth while traveling locally in the Chicago region.

Qualifications

• Experience in healthcare admissions, marketing, case management, or hospital liaison role.
• Ability to build strong relationships with hospital partners and care teams.
• Comfort with field-based, travel-heavy work and independent problem-solving.

Responsibilities

• Build and maintain relationships with hospital case managers, discharge planners, and social workers.
• Serve as the main contact between hospitals and Complete Care facilities.
• Coordinate patient referrals and ensure smooth transitions to post-acute care.
• Conduct daily in-person visits to hospitals in the Chicago area.
• Partner with admissions, clinical, and leadership teams to support census goals.
• Track referral activity and identify opportunities for growth.

Skills

Relationship-building

Communication

Admissions experience

Hospital liaison

Travel locally

Job description

Complete Care Management is hiring an External Care Manager (ECM) to support our Chicago market across three skilled nursing facilities. This role is ideal for someone who thrives in a fast-paced, field-based environment and enjoys building strong relationships with hospital partners.

As an ECM, you will play a key role in driving admissions by coordinating patient transitions from hospitals to our facilities.

Responsibilities

• Build and maintain relationships with hospital case managers, discharge planners, and social workers
• Serve as the main point of contact between hospitals and Complete Care facilities
• Coordinate patient referrals and ensure smooth transitions to post-acute care
• Conduct daily in-person visits to hospitals in the Chicago area
• Partner with admissions, clinical, and leadership teams to support census goals
• Track referral activity and identify opportunities for growth

Qualifications

• Experience in healthcare admissions, marketing, case management, or hospital liaison role
• Skilled in relationship-building and communication
• Knowledge of hospital discharge planning and post-acute care preferred
• Self-motivated and able to work independently in the field
• Willingness to travel locally within the Chicago region
• Clinical background (RN/LPN) is a plus, but not required

Why Join Complete Care?

• Growth-focused organization with multiple facilities
• High-impact role with visibility to leadership
• Opportunity to build strong hospital partnerships and drive results