Exterior Quality Analyst & Countermeasure Lead

Kia; West Point (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kia is seeking an experienced professional to review and analyze dealer claims related to exterior parts, identify quality concerns, and coordinate effective countermeasures. You will report improvements and drive KPI enhancement across cross-functional teams.

The role requires evaluating warranty and PDI data, testing parts, and auditing assembly processes to uncover root causes and implement corrective actions. Domestic and international travel may be required.

Qualifications

• Bachelor’s degree in engineering or related field with 2–5 years in a manufacturing environment.
• Strong planning, and organizational skills.
• Flexible schedule to work overtime, holidays and weekends as required.
• Ability to travel domestically and internationally.
• Experience analyzing warranty, dealer claim, PDI, or customer quality data is preferred.
• Knowledge of structured problem-solving methods, including 5 Why, fishbone analysis, and other root-cause analysis tools.
• Strong data-analysis, technical reporting, and presentation skills.
• Ability to lead cross-functional investigations and follow corrective actions through closure.
• Ability to interpret engineering drawings, specifications, inspection standards, and technical reports.
• Ability to multi-task and accomplish priorities within a designated time frame.

Responsibilities

• Review Dealer Claim and PDI data to analyze exterior part performance, identify main contributors, and prioritize KPI improvement opportunities.
• Review and evaluate returned exterior parts; test against specifications to identify failure modes and root causes; coordinate countermeasures.
• Audit assembly processes to identify root causes of Dealer Claims; communicate findings and develop countermeasures with stakeholders.
• Collaborate with cross-functional teams to investigate root causes and support implementation of countermeasures.
• Maintain records of Dealer Claim concerns, investigations, countermeasures, and updates for stakeholders.
• Generate reports to identify Dealer Claim trends, recurring concerns, and potential quality risks; communicate findings for corrective actions.
• Work on complex problem solving topics from production, dealer claim, or other inputs as assigned.

Skills

Trend analysis

KPI reporting

Data analysis

Project leadership

Cross-functional collaboration

Root-cause analysis

Engineering drawings interpretation

Time management

Communication

Education

Bachelor’s degree in engineering or related field

Tools

Spreadsheets

Databases

Presentation software

Job description

Kia is seeking an experienced professional to review and analyze dealer claims related to exterior parts, identify quality concerns, and coordinate effective countermeasures. You will report improvements and drive KPI enhancement across cross-functional teams.

The role requires evaluating warranty and PDI data, testing parts, and auditing assembly processes to uncover root causes and implement corrective actions. Domestic and international travel may be required.