Express Service Advisor: Drive Service Excellence

Chapman Dodge Chrysler Jeep Ram; Tempe, Northern (AZ, KY); Hybrid; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive pay (uncapped commission)

Career growth opportunities

Team-oriented workplace

Employee discounts

Volunteer opportunities

Rotating Saturdays

Closed on Sundays

Onsite wellness resources

Job summary

Chapman Chevrolet in Tempe, AZ is seeking an Express Service Advisor to educate customers on routine maintenance, explain repairs, and provide updates throughout the service process to ensure satisfaction.

This role offers uncapped commission and a schedule that includes rotating Saturdays, with Sundays off, in a supportive, team-oriented dealership environment focused on customer care and growth.

Qualifications

• At least 1 year of customer service or sales experience is required.
• Previous automotive service advisor or service writer experience is preferred.
• Excellent interpersonal and customer service skills, both in person and over the phone.
• Strong organizational and time management skills.
• Proven ability to meet or exceed sales goals.
• Ability to work collaboratively in a fast-paced team environment.
• Valid Arizona driver’s license with a clean driving record.
• Must pass background check and drug screening.

Responsibilities

• Schedule, confirm, and prepare for customer service appointments.
• Determine vehicle maintenance and repair needs based on customer feedback, inspections, and mileage.
• Create repair orders including service recommendations, cost estimates, and timelines.
• Obtain customer authorization for recommended services and collect payment.
• Communicate regularly with technicians and parts associates to ensure timely service completion.
• Keep customers informed throughout the repair process and follow up regarding service satisfaction.

Skills

Customer service

Sales experience

Interpersonal skills

Time management

Teamwork

Driver's license

Background check

Drug screening

Job description

Chapman Chevrolet in Tempe, AZ is seeking an Express Service Advisor to educate customers on routine maintenance, explain repairs, and provide updates throughout the service process to ensure satisfaction.

This role offers uncapped commission and a schedule that includes rotating Saturdays, with Sundays off, in a supportive, team-oriented dealership environment focused on customer care and growth.