Express Lube & Guest Services Advisor

Bergstrom Auto; Green Bay (WI); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Disability insurance

Life insurance

Paid time off

401(k) with company match

Paid holidays

Wellness program

Free team clinic

Health coach

Employee assistance program

Referral program

Career development

Job summary

Bergstrom Cadillac Buick GMC of Green Bay is seeking an Express Lube Service Consultant to greet guests, assess maintenance needs, and coordinate service with technicians. This full-time role offers a structured schedule and opportunity for bonuses based on performance. The ideal candidate embraces top-tier guest service, clear communication, and organization in a fast-paced environment.

Automotive knowledge is a plus, and training is provided. Valid driver's license required.

Qualifications

• Passion for providing exceptional guest service.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Knowledge of automotive maintenance is a plus but not required; training is provided.
• Valid driver’s license and a clean driving record.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Review guests' maintenance needs and clearly explain recommended services.
• Prepare repair orders with accuracy and attention to detail.
• Communicate effectively with the service technicians to ensure timely service completion.
• Monitor the status of vehicles and keep guests informed throughout the process.
• Ensure an outstanding guest experience by addressing any questions or concerns.
• Maintain a clean and organized workspace to reflect Bergstrom’s standards of excellence.

Skills

Guest service

Communication

Multitasking

Automotive knowledge

Driver's license

Job description

Bergstrom Cadillac Buick GMC of Green Bay is seeking an Express Lube Service Consultant to greet guests, assess maintenance needs, and coordinate service with technicians. This full-time role offers a structured schedule and opportunity for bonuses based on performance. The ideal candidate embraces top-tier guest service, clear communication, and organization in a fast-paced environment.

Automotive knowledge is a plus, and training is provided. Valid driver's license required.