Express Adjuster

Kemper Corporation; McAllen (TX); On-site; USD 26,000 - 43,000; Full time

Job summary

Kemper Corporation in McAllen, Texas is hiring an Express Adjuster to investigate and resolve auto physical damage claims in a fast-paced in-office setting. This entry-level role works under direct supervision to deliver outstanding customer service.

Responsibilities include intake, valuation, exposure establishment, statements from involved parties, and prompt settlements within policy provisions. Licensing may be required for certain states, and basic software skills are expected.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of entry level claims handling/claims intake experience or 2+ years of college degree in lieu of experience.
• Bilingual Spanish preferred.
• Must obtain and maintain a valid insurance adjuster license as needed; McAllen and Birmingham locations require licensing.
• Excellent verbal, written, interpersonal and organizational skills with a team-oriented approach.
• Basic computer skills in Word, Excel, PowerPoint, and Outlook are essential.

Responsibilities

• Investigate and resolve auto physical damage first and third party claims in an in-office setting under supervision.
• Take statements from insureds, claimants, and witnesses to investigate losses.
• Perform intake, valuation, exposure establishment, and settlement within monetary authority.
• Reserve exposures timely and accurately.
• Provide best-in-class customer service to agents and customers.

Skills

Bilingual Spanish

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Location(s) Birmingham, Alabama, Doral, Florida, McAllen, Texas, P&C-Butterfield Road-Downers Grove-IL-AAC Details Kemper is one of the nation’s leading specialized insurers.

Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

As our Express Adjuster you will investigate and resolve first and third party auto physical damage claims in a fast paced in-office setting by attempting immediate contact to confirm/review coverage. This is an entry level position where you will work under direct supervision.

Position Responsibilities:

• Responsible for the intake, investigation, valuation, establishment of exposure and settlement of assigned claims within a stipulated monetary authority.
• Ensures that all assigned claims are concluded promptly, equitably, and economically within the provisions of the policy contract and in accordance with the damages presented.
• Take statements from insureds, claimants, and witnesses to investigate losses.
• Timely and accurately reserving exposures.
• Delivers the Best in Class Customer Service experience to all internal, external, current, and prospective Kemper customers.

Position Qualifications:

• High School Diploma or G.E.D required.
• Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience.
• Bilingual Spanish preferred.
• Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed. (*McAllen and Birmingham required).
• A passion for delivering outstanding customer service to agents and customers.
• Experience in non-standard auto a plus.
• Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary.
• Basic computer skills in Word, Excel, Power Point, and Outlook are essential.

The range for this position is $18.56 to $31.46. When determining candidate offers, we consider experience, skills, education, certifications and geographics location among other factors.

This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.).

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

Kemper at a Glance

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.4 million policies, is represented by approximately 24,100 agents and brokers, and has approximately 7,000 associates dedicated to meeting the ever-changing needs of its customers. *Alliance United Insurance Company is not rated. We value diversity and strive to be an employer of choice.

An Equal Opportunity Employer, M/F/D/V Eligible employees may enjoy benefits such as:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

Benefits eligibility may vary based on position classification, scheduled hours, work location, temporary or contingent status, independent contractor status, SkillBridge participation, and applicable plan terms.